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Get error "Firefox has stopped working" under Windows 7

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New Contributor

Get error "Firefox has stopped working" under Windows 7

I'm running Firefox 3.6.10 (just upgraded, I was at 3.6.9) and every so often (maybe 1-2 days), Windows 7 decides to crash it with the error "Firefox has stopped working". Firefox itself does not seem to be generating a crash id, which is disappointing since that way it would be reported. I run a LOT of tabs, at the moment I have around 100 open. I notice that the CPU usage seems to get very high (it shows 25% for me, but I have a quad core machine so I guess that is 100% of one CPU) as well as memory (1.5gb). It's almost as though Windows thinks that Firefox has stopped responding because of the high CPU usage and decides to terminate it.

I've seen some posts here reporting similar problems, but no resolutions. I also saw a post elsewhere suggesting disabling throttling in Windows but saw other posts saying that had not solved the problem.

Any suggestions on how to fix or troubleshoot this problem?

5 REPLIES
New Contributor

Re: Get error "Firefox has stopped working" under Windows 7

Wow, it only took 8 hours to get the confirmation email to get this posted.

New Contributor

Re: Get error "Firefox has stopped working" under Windows 7

Here's what I get when I have Windows show me the details of the crash (I'm going to post two of them from separate crashes):

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	1.9.2.3888
 Application Timestamp:	4c745229
 Fault Module Name:	js3250.dll
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	4c7449b7
 Exception Code:	c0000005
 Exception Offset:	0007c818
 OS Version:	6.1.7600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	ebdb
 Additional Information 2:	ebdb224f112f975c7ac50737e774651d
 Additional Information 3:	2239
 Additional Information 4:	223918e47426ac0b2ed320dbf2493fb1

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	1.9.2.3909
 Application Timestamp:	4c8fdcc5
 Fault Module Name:	js3250.dll
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	4c8fd449
 Exception Code:	c0000005
 Exception Offset:	0005b635
 OS Version:	6.1.7600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	094c
 Additional Information 2:	094c89bde306ce41a3b32e89336e6ce5
 Additional Information 3:	ff16
 Additional Information 4:	ff16d2aae395fe11d3c6f3d94b4f3845

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
New Contributor

Re: Get error "Firefox has stopped working" under Windows 7

So it seems that lots of people have this problem, but I'm still getting it on a daily basis. Has anyone been able to find a fix for it? I'm up to to 3.6.12 and it's still failing.

The most annoying part of this crash is that Firefox isn't even trapping it so it does not get reported anywhere (and Windows only offers to check to see if there is a resolution, which there is not, and I doubt it keeps track of it).

New Contributor

Re: Get error "Firefox has stopped working" under Windows 7

Hi,

It seems lot of guys are having similar problem. I also faced this. Most probably this error occurs due to Add-ons. Please uninstall the same in safe mode and try. Another major problem is due Roboform, uninstall or upgrade your version (My firefox worked after uninstallation).

regards Anil

New Contributor

Re: Get error "Firefox has stopped working" under Windows 7

I have this problem too. Now i'm using win7 64 bit, i installed the newest firefox 6.0.2 and yahoo messenger 11 -> i got this problem. First time i think this is a firefox's error. I decide to use process hacker (a mini tool to manager running process) to find out what is happening and i found this: the program name "YahooMessger!.exe" run a few second and it calls the firefox crash popup lol. I uninstall the firefox and i see "YahooMessger!.exe" auto run in process hacker! ^^ conclusion: i uninstall Yahoo Messenger 11 and delete two folder of yahoo in my username's document (1 of them have the program "YahooMessger!.exe"), reinstall firefox and get out this problem!

So my question is: what is "YahooMessger!.exe", is it a yahoo's part, is it a spyware or virus? Here is the link of this file, i have archived it with winrar http://www.mediafire.com/?lf8tc9fal5rxlup