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Forgot Password link not working

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New Contributor

Forgot Password link not working

I was trying to add the sync to the new installation of windows 7. But i have forgot the password for the user account. I have tried so many times to reset the password but never received any emails from you guys. Help

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6 REPLIES
Site Moderator

Re: Forgot Password link not working

You are right. Sync's reset password feature is broken at the moment.

I found a bug where the issue is being tracked and as soon as a fix is posted there I'll update this post. It looks like the server that sends the emails is offline or having some other sort of technical issue. I can't say for sure b/c I don't work for Mozilla.

Anyway, even the Mozilla employees themselves are unable to get their password reset emails. So take comfort in knowing that you aren't the only one with this problem. Smiley Happy As far as how soon you can expect a fix? I didn't see any timetable for that. I'll let you know if that changes.

New Contributor

Re: Forgot Password link not working

Thanks for the Reply.

New Contributor

Re: Forgot Password link not working

vote on this bug, in order to see if we can push to get a fix asap https://bugzilla.mozilla.org/show_bug.cgi?id=793929

Site Moderator

Re: Forgot Password link not working

Update: I've heard from the Mozilla developers that a fix for the broken Sync password reset was finished last night. It should be working now.

Let us know if you still can not reset the password so we can let them know.

New Contributor

Re: Forgot Password link not working

Is not working yet. the defect related to this in bugzilla is still with status = NEW. and a screenshot of the last comment in that bug is attached to this comment.

https://bugzilla.mozilla.org/show_bug.cgi?id=793929

2012-10-02-08-09-35-a3224f.png
New Contributor

Re: Forgot Password link not working

It is still not working