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Flash Player Not Installing Properly?

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New User

Flash Player Not Installing Properly?

Hello, I am having trouble with Flash. I use Firefox (latest version), and was notified this morning that I needed to update my Flash version/plugin/whatever. I go to update, and it installed just fine (i.e. the install did not give me any error messages). However, I check the version on Adobe's site and the Firefox plugin checker, and it still not only says that I still need to update, but the Adobe website still says I have an old version.

I tried uninstalling/reinstalling the whole Flash program, restarting my computer, and restarting my browser, but they still say that I need to update.

So what is wrong/going on? Adobe's website is saying that Flash is running, and all websites (YouTube, various Flash-based games and items on art sites, Flash-based games, etc) that I suppose would run on Flash are running just fine, so why is Firefox saying I still need to update? Why is the Adobe site saying that I still have an old version?

Here are some screenshots, if it helps explain my problem better: http://oi46.tinypic.com/160rn0l.jpg http://oi50.tinypic.com/wtvgub.jpg (The scrolling text says "Flash Player is running on your computer) http://oi46.tinypic.com/6hkyyw.jpg

EDIT: Also further information, this all started at about 8:30 AM on the East Coast. Also, I did try going to Adobe themselves for help, but the chat support was no help; they told me to use the phone support, which, OF COURSE, costs money that I do not have. Ha.

16 REPLIES

Re: Flash Player Not Installing Properly?

Download both Flash and Shockwave player.
http://get.adobe.com/shockwave
http://get.adobe.com/flashplayer

Goto - File > Quit
Install the flash and Shockwave player and check it out
www.mozilla.org/plugincheck

New User

Re: Flash Player Not Installing Properly?

I tried installing Shockwave, and following your instructions, but it still says that I need to update it... :/

New User

Re: Flash Player Not Installing Properly?

Yeah, checked everything, Shockwave said the installation was fine, and the "tests" that they have on there are saying that everything is up and running (I even turned my laptop off and then back on), so I don't know why it isn't registering...

Re: Flash Player Not Installing Properly?

Are you running in safemode

New User

Re: Flash Player Not Installing Properly?

I don't know if I am. How can I tell if I am running on safemode, and how would that affect what is happening?

Re: Flash Player Not Installing Properly?

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New User

Re: Flash Player Not Installing Properly?

Tried the "Start in Safe Mode" suggestion, and again, nothing is solved. It STILL shows/says that I need to update what it says I need to update.

Let me reiterate: 1) Both Flash and Shockwave are saying that the programs are running, and the installations gave me no error messages. 2) As I said before, everything on the sites I visit are working as they should.

Re: Flash Player Not Installing Properly?

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (CSmiley Happy to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

New User

Re: Flash Player Not Installing Properly?

im having a similar problem. if i go to the plugincheck url it tells me im using an outdated version of flash. if i go to flash about it tells me im using 11,5,502,135 and that the lastest version for firefox is 11.5.502.135. so according to adobe i am using the latest version. i tried following the uninstall flash procedures and then downloaded the standalone installer but it says the same thing. seems to me like the plugincheck site is wrong.

edit: just updated flash on another computer and same thing. its definitely a problem with the plugincheck site.