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Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

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New Contributor

Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

A couple upgrades ago, I noticed that Firefox wouldn't boot properly. According to "Task Mgr.", it would load partially with a "*32" after it's name in the listing, but not enough to display a window on screen. After ending the process, and restarting the program again it would usually boot fully. (not always, but usually) The "*32" confuses me as I run a 64bit Windows 7 system and during installation I was sure that I saw mention of a 64bit program being installed. Apparently, after the last upgrade, that issue was resolved; but Task Mgr. still lists the program with a "*32" after it.

         The issue now at hand is that Firefox won't save images online or save web pages.  I'll right-click and select "save image as" or "save page as" and...  nothing.  No box appears prompting me to name a file or designate a location to save that file to.  Nor does anything happen when I use the "File" menu for the same function either.  This is, to say the least, is very frustrating.  There may be other things not functioning that I'm not currently aware of, but I haven't been able to or had time to do a complete check of the functionality of the program.  I've never had issues of any significance with Firefox in the past.  It's always been very reliable for me, so I'm hoping there's a relatively quick fix that I simply haven't been made aware of yet... 
         Thank you for your suggestions and time looking into this matter...


Curtis Laipple

3 REPLIES
Legendary Contributor

Re: Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

It probably will take a little time to work through this troubleshooting article, but hopefully you will get a complete solution: What to do if you can't download or save files.

Regarding the *32, I see the same thing on Win 7 Pro x64. No worries. Firefox for Windows is compiled only as a 32-bit application.

New Contributor

Re: Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

Thanks for the link to that troubleshooting page. I went through the whole thing, though, to no avail. Darn!... I found another link there that I'll take a stab at, else I'll uninstall and start from scratch again. Anything as long as I don't have to use IE!...  ;>)

Legendary Contributor

Re: Firefox won't save images or web pages, even after upgrading, reinstalling and resetting... How do I fix this?

Before reinstalling, try the Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like.

More information in this article: Refresh Firefox - reset add-ons and settings.

If the new settings folder has the same problem, you can switch back if you like using Firefox's Profile Manager.

Does it make any difference?