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Firefox won't play the .ogg files on wikipedia

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New Contributor

Firefox won't play the .ogg files on wikipedia

For as long as I've had Firefox it has never been able to play .ogg files like the files on Wikipedia. I am using Firefox 19.0.2 on windows vista. I've tried disabling all of my add-on including no-script and ad-block pro but nothing help. .ogg files play both on Chrome and Internet explorer so I don't know whats wrong.

16 REPLIES
Expert Contributor

Re: Firefox won't play the .ogg files on wikipedia

there may be some pulugins missing in your browser install missing plugins update plugins

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

New Contributor

Re: Firefox won't play the .ogg files on wikipedia

Okay, so I've updated all my plugins in and download someone plugins that I didn't have before like VLC and it still doesn't work. I've tried disabling QuickTime as in the applications tab in the options it was trying to play the .ogg files but it wouldn't play them. When I set them to be played by the VLC plugins that didn't work either.

Expert Contributor

Re: Firefox won't play the .ogg files on wikipedia

which version of flash player you are using?

New Contributor

Re: Firefox won't play the .ogg files on wikipedia

I am using version 11.6.602.180 of Shockwave Flash. I've update my system details as well.

Expert Contributor

Re: Firefox won't play the .ogg files on wikipedia

latempe: probably .ogg files are not supported with this version of firefox.

New Contributor

Re: Firefox won't play the .ogg files on wikipedia

I'm using Firefox 19.0.2 which version should I be using?

Site Moderator

Re: Firefox won't play the .ogg files on wikipedia

Can you post a link to such a wikipedia page?

Ogg files (HTML5 video) should work in Firefox 3.5 and later, so the version shouldn't be an issue.

Are there any messages in Help > Troubleshooting Information in the Graphics section?

New Contributor

Re: Firefox won't play the .ogg files on wikipedia

http://en.wikipedia.org/wiki/Close_front_unrounded_vowel Here I see the play for the sound and can click the play button, but no sound plays.

Here is my Troubleshooting info:


 Application Basics
       Name
       Firefox
       Version
       19.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.2.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       NoScript
       2.6.5.8
       true
       {73a6fe31-595d-460b-a920-fcc0f8843232}
       Reddit Enhancement Suite
       4.1.2
       true
       jid1-xUfzOsOFlzSOXg@jetpack
       Troubleshooter
       1.0a
       true
       troubleshooter@mozilla.org
       McAfee SiteAdvisor
       3.5.0
       false
       {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       RealDownloader
       1.3.1
       false
       {DAC3F861-B30D-40dd-9166-F4E75327FAC7}
       Skype Click to Call
       5.9.0.9216
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
 Important Modified Preferences
     Name
     Value
       accessibility.blockautorefresh
       true
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       0
       browser.cache.disk.smart_size.enabled
       false
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.fixup.alternate.enabled
       false
       browser.places.smartBookmarksVersion
       4
       browser.sessionstore.restore_on_demand
       false
       browser.startup.homepage
       bing.com
       browser.startup.homepage_override.buildID
       20130307023931
       browser.startup.homepage_override.mstone
       19.0.2
       browser.urlbar.autocomplete.enabled
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0.2
       keyword.URL
       http://www.bing.com/search?q=
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       80471
       plugin.disable_full_page_plugin_for_types
       application/pdf,application/x-ogg,application/ogg
       privacy.clearOnShutdown.siteSettings
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       privacy.sanitize.timeSpan
       0
 Graphics
       Adapter Description
       ATI Mobility Radeon HD 2600
       Adapter Drivers
       atiumdag atiumdva atitmmxx
       Adapter RAM
       Unknown
       Device ID
       0x9581
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       DirectWrite Enabled
       false (7.0.6002.18592)
       Driver Date
       6-21-2007
       Driver Version
       8.383.1.1000
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       Vendor ID
       0x1002
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0
Site Moderator

Re: Firefox won't play the .ogg files on wikipedia

This may be caused by this pref:

  • plugin.disable_full_page_plugin_for_types: application/pdf,application/x-ogg,application/ogg

Try to remove the others and possibly only keep application/pdf or set to an empty string.

I also notice that the disk cache is disabled.

  • browser.cache.disk.capacity: 0

This can be caused by using "Clear history when Firefox closes" to clear the Cache.

  • Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings