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Firefox won't open a PDF link in the browser, screen just shows blank.

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New User

Firefox won't open a PDF link in the browser, screen just shows blank.

Firefox won't open a PDF link in the browser, when I click on the link the screen just goes to a blank blue screen.

1 ACCEPTED SOLUTION

Accepted Solutions
Shooting Star

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

Please see the Knowledge Base article that details this fix:

https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

This issue is caused by the latest version of the Adobe Reader. Even though this plugin has been blocklisted, it looks like people are still reporting this issue. Can anyone still experiencing the issue please post with more information. We need to know if there are other versions of the Adobe Reader causing this issue or if the blocklist is not working.

37 REPLIES
New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

Try to read this article: View PDF files in Firefox

New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

Try disabling and re-enabling the Adobe Acrobat plugin.

New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

I've tried both suggestions above and still when i click on pdf link within a site, it's being blocked and nothing opens. I do not get a blank page, just back to original page. How do i stop this from blocking pdf to open? Same thing happens when i want to view a statement online like at Macy's. Click on link to view statement and now nothing happens since i changed the setting: Tools/Options/Applications and change Adobe to "use Adobe in Firefox" http://support.mozilla.org/en-US/kb/Opening%20PDF%20files%20within%20Firefox

Please adivce???

Mozilla Support Contributor

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

@ritzput -

Are these links supposed to open in a new window (you can compared in a different browser)? If so, perhaps a pop-up blocker is interfering, either the built-in one or one included in a security add-on.

To temporarily disable Firefox's pop-up blocker, you can uncheck the box here:

orange Firefox button or classic Tools menu > Options > Content

New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

i already have it unchecked. No, if you're on a site and it says click on pdf link, nothing happens. (see attachment). It's being blocked from opening using FF11.0. and did it prior to update. Opens fine in IE9! I'm ready to just give up on FF.

2012-03-26-17-31-41-aa0f2a.png
Mozilla Support Contributor

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

Is the problem only with reading the PDF in the browser? For example if you change the PDF setting to something else, such as "Always Ask", can you open the PDF?

New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

it's a FFox issue that i wish someone from FFox would answer!

Mozilla Support Contributor

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

@ritzput, this is a user-to-user support forum.

Incidentally, I am running a newer version of the plugin than is shown in your original post.

Your browser reported:
Adobe PDF Plug-In For Firefox and Netscape "9.4.1"

My browser reports:
Adobe PDF Plug-In For Firefox and Netscape 10.1.2

Your browser also reported that you are running Firefox 3.6.13, which is quite out of date. You may want to consider some updates, for security reasons if nothing else. Otherwise, it is difficult to confirm whether your problem still occurs in the versions that board volunteers are using.

New User

Re: Firefox won't open a PDF link in the browser, screen just shows blank.

My FFox is 11.0 and adobe is 10.1.2. I've gone to the plugin checker: http://www.mozilla.org/en-US/plugincheck/ and all is ok. I closed/reopend and the website still not opening PDF. It does open a blank window but then that closes and im back where i started with no pdf opened. I've even tried going to Tools/Options?Content and putting check box next to "Block pop up windows/ Exceptions and added link there and unchecked again.