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Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

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New Contributor

Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

When I try to start Firefox by the start menu, desktop or any other icon Firefox opens but then freezes and won't respond at all.

If I go to an email and then click on a link than Firefox will open and then load as normal and I can then go about using Firefox.

This has only be happening for the last few days and I have tried all the trouble shots and nothing has changed.

10 REPLIES
All Star Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

If you start Firefox in Firefox safe mode, does the problem still happen? It could be an extension causing the problem if there is no hanging in safe mode.

Site Moderator

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

Looks that you are running Firefox in Private Browsing mode and that doesn't seem to be working.

If you click an external link then a normal window opens that works.


Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy > Cookies > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"

If you do not keep changes after a restart then see:

You can also check the command line in the desktop shortcut for the presence of the -private flag.

New Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

Hi, I have tried both of these responses to see if it helps but unfortunately there has been no change.

As I said it has only been in the last few days and I have even tried using the beta and Aurora versions of Firefox and it continues to happen with those as well.

If I leave the window that I open off the email link I can use the desktop/start menu icon to start a new windows but they will close as soon as I close the window started off the email link.

Site Moderator

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

New Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

Hi, just tried the above to see if that helped, even did a few uninstall/reinstall attempts even with beta/Aurora and still no changes ='[ I find it strange that it is only since the newer versions (last update really) that I have had issues with Firefox and I would have thought that I would have been able to use the Beta or Aurora versions??

All Star Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

How did you get 2 Shockwave Flash plugins to be installed? You might want to remove the older one. Why do you have 3 different Java Console extensions installed? Maybe just keep the most recent one? Could your McAfee software be interfering with Firefox?

Site Moderator

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

All Star Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

I had forgotten about that. When I was using Windows XP with Firefox 3.6.*, with Java installed, I never had any Java console extensions appearing in the extensions list in Firefox. I had changed a few settings for java from the Control Panel, but I cannot now remember exactly which ones.

New Contributor

Re: Firefox won't load when using desktop/start menu icons but loads when starting off links in emails

Hi, I had a go with what was suggested above but unfortunately no change.

I have looked in the extensions listed in the add-on menu and there is only a Java deployment toolkit and a Java platform plug in but I can't see any Java console extensions listed in extensions. I try and look for one in the search bar but the one listed won't install and tells me there is a download error and that Java doesn't support Firefox anymore?

Also there is only one Shockwave plug in showing on the menu.