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Firefox won't download in my brand-new iMac Mountain Lion. The icon never appears on my desktop so I can't move it into applications and use it. What's wrong?

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New User

Firefox won't download in my brand-new iMac Mountain Lion. The icon never appears on my desktop so I can't move it into applications and use it. What's wrong?

I've clicked the "Download" link several times and the only thing that apparently happens is a little blue blip zipping toward the upper right corner of the screen. The icon to move into "Applications" never appears.

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Site Moderator

Re: Firefox won't download in my brand-new iMac Mountain Lion. The icon never appears on my desktop so I can't move it into applications and use it. What's wrong?

Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.