I recently installed firefox so I could use an adblocker. It installed just fine, and it worked just fine for about three days. Then yesterday it stopped opening. I'm on a Toshiba running Windows 7. The icon highlights when I click on it, but then it stops and won't open the browser at all. When I try to run it with the manual command "C:\Program Files\Mozilla Firefox\firefox.exe" -p, I get the error message, "C:\Program Files\Mozilla Firefox\ refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location." I installed it to that location, and I don't need a disk. I'm connected to the Internet just fine and my other browsers (Chrome and IE) work the same as always. But they're swamped with ads and I really was happy wih Firefox when it was opening...how can I fix this issue?
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
Please report back to see if this helped you!
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
You can also do a check for a rootkit infection with TDSSKiller.
Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
Thanks in advance!
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
Hi, I'm getting to the Firefox folder there, but I can't see a "Submitted" folder. There's a "pending" report. What do I do in that event? Thanks!
You dont have a crash then.
If you have a pending folder that contains crash reports then those haven't been send to the Mozilla servers for some reason. If you can't Firefox even in Firefox Safe Mode in when booting Windows in Safe Mode with network support (F8 on boot screen) then you won't be able to send the reports.