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Firefox ver. 21 keeps crashing

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New User

Firefox ver. 21 keeps crashing

Until a couple of months ago, I was using a really old version of Firefox (ver 3.6 I think) until it started getting really slow and I decided to update it to see if it that make any difference. It did. It made it worse. Now not only is Firefox slow, it also crashes at random dozens of times a day no matter which website I'm on or what I'm doing.

I'm using the the most up to date version of Firefox at the moment. To fix my problems I've tried resetting Firefox, deleting plugins, disabling add-ons, completely uninstalling Firefox... nothing works.

6 REPLIES
Site Moderator

Re: Firefox ver. 21 keeps crashing

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes...

2013-06-10-09-01-15-f71eee.png
New User

Re: Firefox ver. 21 keeps crashing

Here you go:

a1e68da2-87ce-48b7-906c-cc734684f5d1 - 10/06/2013 - 16:55

bp-59075c00-8dc5-4504-bcee-edd922130610 - 10/06/2013 - 16:28

bp-df38da05-a108-4896-8a50-17b9e2130610 - 10/06/2013 - 01:27

c046b03a-8f80-41f9-ba88-4a92600aa774 - 09/06/2013 - 23:29

6cb12103-c93a-40a7-9212-09f27fe1c3bb - 09/06/2013 - 23:29

164358b5-f69d-434d-8c94-ea92de0237df - 09/06/2013 - 21:21

Site Moderator

Re: Firefox ver. 21 keeps crashing

unfortunately those reports come back as empty and don't identify the crashing component. what you could try nevertheless, is to update your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.

New User

Re: Firefox ver. 21 keeps crashing

I have the same/similar problem with Firefox 24.0

It seems to be crashing randomly.

Herewith the (latest) crash report: Report ID Date Submitted

bp-ab8b8dff-6a90-444a-aef8-41eba2131016	2013/10/16	02:16 PM
bp-d2fdf099-490e-411d-a712-680ef2131016	2013/10/16	02:10 PM
bp-3a066770-4650-4621-9f4a-c579e2131016	2013/10/16	02:01 PM
bp-0d48016c-45db-447b-b5be-c8ca22131016	2013/10/16	01:49 PM
bp-513c3b43-37d1-4d96-89aa-b8e4f2131016	2013/10/16	01:49 PM
c845ceb1-b8a2-4b10-8e25-eb574c96fef6	2013/10/14	12:25 PM
bp-93c2c465-a88e-467f-9b7f-970d92131014	2013/10/14	12:24 PM
bp-d482a2e0-2ee2-4065-a1e5-2c6a32131013	2013/10/13	05:26 PM
26f551dc-7f65-421d-92a6-12f063c34d5e	2013/10/13	10:30 AM
bp-aaf13797-4c5b-4933-b1fc-b1c4b2131013	2013/10/13	10:30 AM
bp-4e905a45-36be-44b6-9ccc-84de12131012	2013/10/12	10:46 PM
bp-112055b8-2d57-4fb0-aefd-99af52131012	2013/10/12	07:28 PM
1d4d527c-6d6b-4128-aa05-212057151338	2013/10/12	07:24 PM
bp-dd37ac41-763a-4e8f-9005-5fd412131012	2013/10/12	07:21 PM
bp-443a4092-0c2e-446d-8be9-a66312131011	2013/10/11	09:39 PM
bp-96ca7b62-8f7d-4c95-bb95-e4acf2131011	2013/10/11	08:54 PM
bp-b7b233c5-0b48-48eb-985e-18ddc2131011	2013/10/11	08:47 PM
bp-e7129d0b-5470-4184-b03e-670862131011	2013/10/11	08:44 PM
bp-1b776d2e-73b6-43ae-a3ab-2b3932131011	2013/10/11	05:00 PM
bp-19bb83c1-7089-42e7-a78b-78d472131011	2013/10/11	04:52 PM
bp-51293e23-b18a-4df4-923d-67ac52131011	2013/10/11	03:56 PM
bp-04daa7e3-85e8-4cc8-a0eb-6d6882131010	2013/10/10	02:16 PM
bp-d47bbd4c-4805-4dc0-899d-3079e2131009	2013/10/09	08:44 PM
bp-dc50944e-b40d-42ce-991d-e03972131009	2013/10/09	11:35 AM
bp-acdc5f87-8d63-4870-ab8a-1402d2131008	2013/10/08	09:15 PM
bp-daffd367-1638-42ab-8f11-0351b2131008	2013/10/08	06:32 PM
bp-3cf1b6e9-ff61-4d2d-bdd5-3b24c2131008	2013/10/08	10:46 AM
bp-5032309d-3f4d-4e8f-914a-74df52131008	2013/10/08	09:06 AM
bp-6b563c48-b872-43a1-901a-c60bc2131007	2013/10/07	09:43 PM
bp-14eeb779-cc9b-4590-8dac-770f82131007	2013/10/07	02:32 PM
bp-3083f742-a087-420e-8db8-000322131007	2013/10/07	08:35 AM
bp-21521e0b-4909-41ba-bacf-58db12131006	2013/10/06	07:54 PM
2ccdf294-f1c3-4c7b-bb14-3c0327a547e3	2013/10/06	06:48 PM
bp-8ae8c92e-9579-42f9-abda-632e52131004	2013/10/04	06:31 AM
bp-b66fdb66-2249-451a-ad25-9f0462131003	2013/10/03	07:46 PM
bp-39c17d21-35ed-4648-a9a2-2a3002131003	2013/10/03	06:30 PM
bp-ba86ceab-2c50-43ae-b735-22e672131003	2013/10/03	05:51 PM
bp-fe8564d5-34f9-483d-a7e3-3e5872131003	2013/10/03	02:20 AM
bp-097efe81-2ff5-4203-ab9c-75b082131002	2013/10/02	10:05 PM
bp-5209341d-fb4e-4570-b6a2-0bdab2131002	2013/10/02	08:32 PM
bp-b0a29839-cbe2-4bb4-8b54-b8abb2131002	2013/10/02	07:37 PM
bp-216db516-d5ef-46c0-930f-6c26f2131002	2013/10/02	05:46 PM
f6efca46-af9d-4d20-8367-f7070f1b2099	2013/10/01	11:17 PM
f4bd4388-688e-4af4-a922-9471b5e07677	2013/10/01	11:16 PM
bp-2f47ed19-3dd9-4c55-b735-c15912131001	2013/10/01	09:15 PM
bp-cfe2e57a-86af-4edb-9f4c-dcc672131001	2013/10/01	03:36 PM
bp-1735dcf6-b1ae-4ff4-a2c4-283102131001	2013/10/01	06:08 AM
bp-68595d4e-bb53-4a36-b20e-454f92130930	2013/09/30	10:01 PM
18e44984-3d0c-4b65-8fc5-c6a230babab5	2013/09/30	07:10 PM
bp-e099a624-8f39-4601-8b3a-4e9662130930	2013/09/30	07:03 PM
bp-eebe660c-0084-4ac1-9ba5-679ac2130930	2013/09/30	11:01 AM
bp-e52407b1-cb52-4b09-a9a2-85c262130926	2013/09/26	03:18 PM
bp-7baccc05-7993-4a58-a169-878522130926	2013/09/26	08:35 AM
bp-ac39256e-17fd-47e6-ab5d-3d9ea2130924	2013/09/24	06:55 PM
bp-62282b31-122c-4b8d-8ebb-7fd472130924	2013/09/24	11:18 AM
bp-af2f2c33-6735-484f-9167-12da92130923	2013/09/23	07:17 PM
bp-248ae611-6081-45cc-bb55-f07082130923	2013/09/23	03:51 PM
bp-e07e4854-dbfb-4061-a4f0-a61cc2130923	2013/09/23	09:51 AM
bp-bd5ba94c-3f5c-46b0-b830-118db2130923	2013/09/23	05:43 AM
bp-8f86ce0e-9f42-4fcb-8134-6a2be2130922	2013/09/22	10:02 PM
bp-279c8fad-1a04-4267-872f-131662130922	2013/09/22	09:02 PM
bp-9cbe744b-5486-47a7-ada2-adeb42130922	2013/09/22	07:42 PM
bp-daf3694c-d751-48db-9c46-a09b02130922	2013/09/22	06:42 PM
bp-fd328529-8f34-4708-85d1-76e1a2130922	2013/09/22	01:26 PM
bp-2767635c-ab8e-4a64-8dba-7a38c2130921	2013/09/21	04:52 PM
a0c028b7-e760-4c77-b15c-b5edb81bd9e4	2013/09/21	10:03 AM
02593211-fcd6-4ddf-81a8-6176aa2751ce	2013/09/21	10:03 AM
bp-a7e0d2c7-af52-440a-a0fe-481e32130921	2013/09/21	04:00 AM
bp-12570d8d-226c-47f4-ac50-eb4772130920	2013/09/20	05:42 PM
9ea4598c-d55a-4375-ba99-a4bc5dd517e7	2013/09/19	08:56 PM
bp-dd958dbf-8c37-4294-8cec-453f22130919	2013/09/19	07:57 PM
71e0d7a3-d8c3-458e-a63b-514c73e79c49	2013/09/19	06:29 PM
836d0106-df31-4006-9357-c2e21130391c	2013/09/19	01:28 AM
bp-b14d2cce-cf89-431f-9735-cbd5c2130918	2013/09/18	11:26 PM
bp-8ce24a4c-a185-4982-8c12-bc6c12130918	2013/09/18	09:55 PM
bc2276e7-fc3d-46da-84bb-6a308c6860bd	2013/09/18	09:15 PM
bp-2610addf-e706-40ed-a3c0-92d002130918	2013/09/18	09:05 PM
bp-1ae29a64-0716-458a-b116-8b0bf2130918	2013/09/18	03:37 PM
bp-e2387a6f-a8f1-4f1b-b137-e44992130918	2013/09/18	12:10 PM
bp-5b8e5e83-aec4-47a1-85b8-a2a522130917	2013/09/17	10:28 PM
bp-24267528-a0e1-470d-84f3-d6cdd2130917	2013/09/17	09:01 PM
bp-a7663144-691b-486b-9e57-aad6a2130917	2013/09/17	07:41 PM
bp-989682c2-f300-4af9-ae92-7a0f82130917	2013/09/17	06:39 PM
bp-e2097115-3b20-48e3-9678-93b822130917	2013/09/17	04:40 PM
bp-f35f0253-abac-46b5-a5c5-f45322130917	2013/09/17	01:13 PM
bp-400dc73e-46a3-4eb3-aa1f-ffc182130917	2013/09/17	09:47 AM
bp-652fc248-31f0-4007-b824-8b1752130916	2013/09/17	12:58 AM
bp-e3084e40-c358-4dd7-b0cd-dd5be2130916	2013/09/16	11:59 PM
bp-e0689de4-48a4-4a23-b8f1-c3d1a2130916	2013/09/16	11:04 PM
bp-f65137f3-1bfb-4f38-b821-cfcbc2130916	2013/09/16	09:57 PM
bp-27379926-e93a-4e2f-87d2-d4f512130915	2013/09/15	08:03 AM
bp-669c7014-2089-4c57-9f68-06dcd2130915	2013/09/15	06:25 AM

Please help!!

New User

Re: Firefox ver. 21 keeps crashing

I just installed Firefox and it keeps crashing. Here are my crash reports:


Submitted Crash Reports

Report ID Date Submitted

bp-e77476fa-cb93-4864-a404-e5b9b2131027 10/27/2013 3:00 PM

bp-e013ade9-55d1-4224-a258-75e9a2131027 10/27/2013 2:59 PM

bp-9a495063-290c-42a7-a5ca-cc3c12131027 10/27/2013 2:55 PM

bp-73187658-be18-40d7-8f12-59b692131027 10/27/2013 1:42 PM

Site Moderator

Re: Firefox ver. 21 keeps crashing

@Heyns_van_der_Merwe, your kind of crash signature is very hard to diagnose, you could try removing "Internet Download Manager" though or run firefox in safe mode with addons disabled to see if this is making a difference: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

@LadyRedwv, these crashes are related to hardware acceleration. please refer to my answer above to resolve such issues.