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Firefox tells me to update my flash player, I do, site won't work, downgrade it, still won't work, site is custom.case-mate.com, get inspired section.

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New Contributor

Firefox tells me to update my flash player, I do, site won't work, downgrade it, still won't work, site is custom.case-mate.com, get inspired section.

Custom.case-mate.com -get inspired section is not the only site that will not open. I can't open it in Firefox but I can in Chrome. What should I do so it will open? Any ideas?

3 REPLIES
Site Moderator

Re: Firefox tells me to update my flash player, I do, site won't work, downgrade it, still won't work, site is custom.case-mate.com, get inspired section.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:

New Contributor

Re: Firefox tells me to update my flash player, I do, site won't work, downgrade it, still won't work, site is custom.case-mate.com, get inspired section.

Thanks! Once I disabled Adblock Plus it works! If I downloaded just Adblock do you know if it would continue to work?

New Contributor

Re: Firefox tells me to update my flash player, I do, site won't work, downgrade it, still won't work, site is custom.case-mate.com, get inspired section.

I was having a similar issue, but when I had the browser not storing cookies. Some sites look funny, but when I turn the cookies on to be stored, the sites look fine?