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Firefox suddently stopped downloading email attachments.

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New Contributor

Firefox suddently stopped downloading email attachments.

I have been researching this issue for a couple days. No posts online answer the issue. It is not a security settings issue, I have almost add-ons enabled, my plug-ins are all up to date. I am using Yahoo.mail and the attachments download from IE and Chrome. Anyone?? Beuler??

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Accepted Solutions
New Contributor

Re: Firefox suddently stopped downloading email attachments.

If anyone is still having this problem, try signing out of Yahoo and then signing back in.

It worked for me.

25 REPLIES
Legendary Contributor

Re: Firefox suddently stopped downloading email attachments.

I know this sounds generic, but... When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. This helps blow out old scripts and settings that may conflict with site updates.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

New Contributor

Re: Firefox suddently stopped downloading email attachments.

I'm having the same issue and unfortunately none of the above worked for me. Cleared cache and site settings, the same thing happens without addons and all plugins are deactivated. It is strange that the download problem persists only on the yahoo mail page. I can download attachments using chrome.

Site Moderator

Re: Firefox suddently stopped downloading email attachments.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Also make sure that security software isn't blocking attachments.

New Contributor

Re: Firefox suddently stopped downloading email attachments.

Thanks, cor-el, but I have tried that already. I use the Windows Defender on W8.1 pro and until yesterday there were no problems with downloading mail attachments from Yahoo mail. Also, I can download with no issues when I use Yahoo mail in chrome. Strange enough I don't remember updating any drivers or other software. The problem just came up and persists. Should I try uninstalling and reinstalling Firefox? That would be overkill in my opinion, but if there's no other way...

Legendary Contributor

Re: Firefox suddently stopped downloading email attachments.

Hi monkey13, could you describe where it's breaking down. For example, have the download links become nonresponsive, or do you choose the download location and nothing happens, or does Firefox seem to be downloading the file and then it vanishes?

New Contributor

Re: Firefox suddently stopped downloading email attachments.

Well, I klick the attachment, then for a moment it says "Scanning attachment" in the mail preview pane and after that, when the download should normally start, nothing happens. The tab symbol indicates for a second that the page is loading/processing, though that does not happen. The scan of the attachment(s) seems to run normally. Something new just came up: when I compose a message (or write a reply), Yahoo seems to think that I want to close the compose window and stop editing - the "Do you really want to close" warning message pops up and I must click every time "Keep editing". Very annoying!

Legendary Contributor

Re: Firefox suddently stopped downloading email attachments.

Hi monkey13, do you have any add-on pop-up blockers, or security toolbars with a pop-up blocking feature? Perhaps the one that is trying to close your message compose window is also somehow affecting downloads??

New Contributor

Re: Firefox suddently stopped downloading email attachments.

No, as I said above, the same problems occur with FF in safe mode, without any addons or plugins. No "toolbars", as I cannot stand such clutter on my computer. Also, latest FF installed, W8.1pro with MS Defender, no other firewall, antivirus and such. So it remains a big mystery. I will try reinstalling FF when I'll have time for that, until then it's chrome...

New Contributor

Re: Firefox suddently stopped downloading email attachments.

I am still having the same problem. When I delete all the cookies, I am able to download for a short time. Then it stops downloading and I have to clear them again. I have to clear them several times a day. It is terribly annoying.