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Firefox stuck in the Release Update Channel

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Firefox stuck in the Release Update Channel

We're running Firefox 18.0.1 on Wndows XP with two accounts set up. My wife's access to Firefox and our ISP is OK. But when I click on FIrefox to start it immediately goes to the Release Update Channel and seems to be stuck in an endless loop. I've run Norton system scan...no risks ot problems found.

I tried a reset to default state with no luck. Still stuck. I also tried a Restart with Add-ons disabled - Start in Safe Mode ...no luck either.

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New Contributor

Re: Firefox stuck in the Release Update Channel

Updating to the latest version of FIrefox solved the problem.

18 REPLIES
Site Moderator

Re: Firefox stuck in the Release Update Channel

If there are problems with updating then best is to download the full version of the Firefox installer.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


New Contributor

Re: Firefox stuck in the Release Update Channel

I have uninstalled Firefox 18 and downloaded/installed a new version 18 as suggested. Firefox on my side of our PC still stuck in the update channel. My wife's side running OK as before.

Where do I go next?

Site Moderator

Re: Firefox stuck in the Release Update Channel

Did you both uninstall Firefox and removed the Firefox program folder?

You may have other Firefox program folders if there have been problems with updating in the background, so you can check that as well.
Also uninstall the Maintenance service in case this service isn't installed properly.

New Contributor

Re: Firefox stuck in the Release Update Channel

Uninstalled Firefox and Maintenance Service; deleted Firefox Program folder: no other program folders found. I also ran Microsoft Safety Scanner which found and fixed 7 infected files.

Problem still exists. What else might I try?

Site Moderator

Re: Firefox stuck in the Release Update Channel

Try run the Firefox program once as Administrator (right-click: Run as Administrator).

You can also check if files already have been downloaded and remove the files in the updates and updates\0 folder.
You can also delete active-update.xml and possibly updates.xml (this will clear the update history).


C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
New Contributor

Re: Firefox stuck in the Release Update Channel

Run as Administrator didn't fix the problem. Updates and Updates\0 folders empty or cleaned out. Deleted active-update and updates.xml files that I could find.

Then uninstalled and re-installed Firefox again. I even changed Tools/Options/Advanced/Update to Never check. for updates. Still not working on my side of XP.

Might the problem be somewhere in the personal data that is not removed during uninstall?

If this had to be removed is there some way to print/save our existing bookmarks before uninstall is done?

New Contributor

Re: Firefox stuck in the Release Update Channel

One more thing...When I open Firefox and click on Tools/Add-Ons/Get Add-ons the display reads "Loading" ...forever. Extensions, Appearance and Plugins display results that I presume are correct.

New Contributor

Re: Firefox stuck in the Release Update Channel

Has anyone looked more into my problem? Thanks

Site Moderator

Re: Firefox stuck in the Release Update Channel

You can select another tab on the about:addons page (Tools > Add-ons > Extensions) if Firefox doesn't display any content on the "Get Add-ons" tab.
This "Get Add-ons" tab makes Firefox send a request to the server that includes the currently installed extensions and may not always work properly or respond in a timely matter.