cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox still freezes for 1 minute when accessing certain webpages,

Highlighted
New User

Firefox still freezes for 1 minute when accessing certain webpages,

Only happens on certain web sites,mouse and keyboard totally unresponsive but after waiting for about 1 minute all goes back to normal?

2 REPLIES
Site Moderator

Re: Firefox still freezes for 1 minute when accessing certain webpages,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: Firefox still freezes for 1 minute when accessing certain webpages,

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can also check for problems with the places.sqlite database file in the Firefox Profile Folder.