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Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d

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New User

Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d

I get the screen that says " save files" but when the download software box appears no exe file in it just empty

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d

Which security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

2 REPLIES
Site Moderator

Re: Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d

Which security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

New User

Re: Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d

I have AVG free software. I tried disabling AVG but still had the same results. Firefox says the reader is out of date and needs upgrading