cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox on Windows 8 crashes randomly

SOLVED
Highlighted
New Contributor

Firefox on Windows 8 crashes randomly

I have the latest version of Mozilla Firefox running on my Windows PC. Mozilla crashes randomly and crashed around 10-20 times last night when my mother was checking her email and Facebook. I went to the about: crashes page and here are the IDs of the reports. Any help would be highly appreciated.

bp-e81e50fa-e71c-4202-a611-36c7b2130222 bp-f393ac38-97fa-4455-88fc-dd2e92130221 bp-a47d00bd-9de5-4a63-a5ee-38ab32130221 bp-3b059c6d-f97c-4ef3-bd22-be2022130221 bp-15595200-7acc-4a21-84fe-a80c42130221 bp-de0bf0b0-7bd5-45bc-a472-ab21d2130221

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Firefox on Windows 8 crashes randomly

I am using Windows 8 with an AMD Radeon HD 6XXX/7XXX graphics card, and was experiencing constant system crashes (i.e., Blue Screen of Death) using Firefox 19 before finding this thread. Switching back to Firefox 18.2 has worked beautifully -- thank you so much for providing relief, as I thought I was going to have to reinstall my OS.

3 REPLIES
Site Moderator

Re: Firefox on Windows 8 crashes randomly

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

New Contributor

Re: Firefox on Windows 8 crashes randomly

I am using Windows 8 with an AMD Radeon HD 6XXX/7XXX graphics card, and was experiencing constant system crashes (i.e., Blue Screen of Death) using Firefox 19 before finding this thread. Switching back to Firefox 18.2 has worked beautifully -- thank you so much for providing relief, as I thought I was going to have to reinstall my OS.

New Contributor

Re: Firefox on Windows 8 crashes randomly

I can't use Mozilla Firefox properly on Windows 8.