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Firefox not working as well as before

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New Contributor

Firefox not working as well as before

I have version 14.0.1

Ever since it's last update, I have had these issues. When I sit down to use computer, I click on firefox link and I get the "error, try again" screen. The one you get if you don't have a internet connection. And yes, all internet connections are working properly. It's not a internet issue. The other issue is I don't get pictures on certain websites. For example, I will to Yugster and no pictures appear at all. If I click on the picture, a blank screen appears. The web address is listed along with "gif image, 1x1 pixel.

Appreciate any help for this 82 year old gentleman. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Firefox not working as well as before

Solved it. Turned off anti-banner. Yay. Can't believe how lucky I got.

Thanks to all for your help. I sincerely appreciate

7 REPLIES
Site Moderator

Re: Firefox not working as well as before

First, please update Firefox to 16.0.2. The version you are using is out of date and has known issues. Update Firefox to the latest version

After updating, please try to read Firefox can't load websites but other browsers can and Server Not Found - Troubleshoot connection problems

New Contributor

Re: Firefox not working as well as before

I updated and it seemed to solve the internet issue but I still am unable to see pictures of items for sale at a site (for example) like Yugster.

BTW, thank you for getting me to update the browser.

Site Moderator

Re: Firefox not working as well as before

New Contributor

Re: Firefox not working as well as before

Would it help if you knew I use Kaspersky internet security? I feel lost

Site Moderator

Re: Firefox not working as well as before

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

New Contributor

Re: Firefox not working as well as before

Thank you.

Darn, the article for Kaspersky is outdated.

New Contributor

Re: Firefox not working as well as before

Solved it. Turned off anti-banner. Yay. Can't believe how lucky I got.

Thanks to all for your help. I sincerely appreciate