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Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

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New User

Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

I have had no problem loading any website in Firefox. The problem is when logging in to my Verizon webmail account. The Verizon Webmail home page loads with no problem, but when I sign in I get this:

The connection was interrupted.

The connection to auth.verizon.net was interrupted while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few

   moments.  (The site is not too busy for Internet Explorer to open)
 If you are unable to load any pages, check your computer's network
   connection.  (There is no problem loading any other pages but this one)
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.  (Since Firefox can open all other webpages it would appear that my firewall is permitting Firefox to access the Web)

None of the solutions under "Firefox can't open websites but other browsers can" or something to the effect of "It only happens with some websites" really applied, but I tried them anyway. Nothing worked. I have not recently updated Firefox, unless it self updates, but I do not recall any recent messages to that effect. What is keeping me from logging into my webmail on Firefox, but not on IE? I prefer Firefox to IE, but if I have to have IE open to check my email I might as well only have one browser open and end all this clicking back and forth.

Any help would be appreciated. Thanks.

7 REPLIES
Site Moderator

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New User

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Thanks for your reply feer56. I did find that solution under "It only happens with certain websites". It was actually the first thing I tried and I have tried that several times since, with no luck.

Site Moderator

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Does this error persist on another browser? Has this site worked in the past?

New User

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Yes it has always worked up until a few days ago. The only other browser I have is IE and as I have said, it loads on IE with no problem every time.

Site Moderator

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Try to reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
New User

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

Thanks, but none of that worked.

Site Moderator

Re: Firefox loads website but "Connection was interrupted" upon signing in, but no problem with Internet Explorer

You can try to reset (power off/on) the router.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.