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Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

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New Contributor

Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

29 REPLIES
Legendary Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

File > Exit. and try it..


We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

Submitted Crash Reports

No crash reports have been submitted.


This is what I got. If I did more than one "clean sweep" FF, a system restore and reinstalled FF19, there wouldn't be any reports listed, right? Besides, it doesn't crash. It just hangs and doesn't respond. And nothing on that article works. I've tried it all. All my plugins, drivers, windows updates, AV and spyware programs are up to date and have detected nothing.

I'm not going to try the Memtest86 that's recommended. The last update was 25/01/2011 and I've no clue which one to download anyway.  Smiley Sad

Thanks.

Site Moderator

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

Memory problems would cause a hangs, but more likely an immediate crash.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

New Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

Nothing worked. As a matter of fact, dealing with the profile change only made it hang longer and I must've really done something wrong because now my whole computer is funky and won't do a proper system restore. I'll just quit this, use the FF with the hanging. (NO I will not use Chrome, not user friendly to my needs). And have someone help me with the computer issue because unless I win the lottery, a new computer is out of the question.

BTW, the profile back up as suggested in the links, totally NOT working. I can't even find a way to USE that back up so I've lost ALL my bookmarks (again)

thanks for the suggestions. Bye

Site Moderator

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

If you are able to locate the Firefox Profile Folder then all you need to do is to copy all files to another folder or a removable USB storage device.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and later Windows 7+ versions are hidden folders.

New Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

It isn't a memory issue, it's a issue with firefox being open for a certain amount of time, a coding issue with firefox itself, say its 1 hours, after 1 hour if mozilla firefox is using more than 300mb of memory(regardless of how much memory u have 8/16/32gb) firefox will hang for about 5-10 seconds, stating as 'not responding' and then unfreeze, this has happened for well over a year now, doesn't happen with other browsers.

So yes it happens to everyone cor-el try it for yourself, load 20 tabs with info, leave your computer on 24/7 come back the next day, this issue will arise, only way to fix is to exit and reload and reload previous session. I may give up mozilla firefox as this is very irritating.

Windows 7 64 bit, with or without adblock plus(any version), default settings.

New Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

The posts are interesting because I've been a Firefox (FF) user for awhile. Now, for no apparent reason, FF hangs all the time. I am NOT a heavy Internet user and, as such, do not have a lot of tabs open at any given time. Most of what I do online is check email or download software updates (engineering-related software such as MATLAB and media production software such as Nuendo). Have pretty much same software on all computers. Tried removing traces of FF for clean install. This included regedit to remove anything in registry that might cause problem. FF continues to hang (including fresh install of FF 19), and is more noticeable on my quad core computer w/ 8 GB RAM (clearly have the processing power). All other software working fine. Would be interested in finding solution, but may give Opera a try just so I can get to emails, etc. Pretty strange, as never had problems until now. Thanks for any help. ELC

New Contributor

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

I have 4 computers in my home office and I also have a laptop. Firefox hangs on all 4 of these computers under windows, and on my laptop, and even under linux. Flash simply doesn't work on Firefox. This has been true on all operating systems from windows XP to windows 7. I haven't tried windows 8, but I'd be surprised if it works there. It performs poorly on ubuntu 12.04 as well.

I usually see the hanging behavior within about 10 minutes of starting firefox. Visiting utube or other flash heavy sites exacerbates the problem.

I am always astonished when mozilla claims that it's only a small minority of users who see the hanging behavior. I have never seen firefox be stable since they went to the rapid update cycle. For this reason I now exclusively use chrome, even though chrome's UI is pathetic, and I hate chrome actually.

Unfortunately Firefox is unusable. If Firefox were so bug free, then why has it's market share plummeted over the last couple of years? Frankly they need to fix the bugs for all platforms prior to another useless update. Fast light and robust would bring back the fanbase.

Here is a little you tube video that causes an instant hang for me. http://www.youtube.com/watch?v=3wiG2Fa2dlQ

Site Moderator

Re: Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

Do all those computers use the same router to connect to internet?

If that is the case then maybe you should find the problem there.