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Firefox keeps crashing

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New Contributor

Firefox keeps crashing

For quite a while now my Firefox has been crashing. I always assumed it was because I had too many tabs open so I didn't really try to remedy the situation. Recently, I finally decided to upgrade to Firefox 24 and the issue has gotten much worse - with Firefox crashing even when I have only a limited number of tabs open and it crashing much more often. Furthermore, after updating to Firefox 24, I've had issues with Adobe Flash crashing randomly as well (note: I did not have this problem with the older version of Firefox). My Adobe Flash was up to date and after a bit of research I read that maybe the up to date version of Flash (version 11.9) had a problem running properly with Firefox 24 so I downgraded to the Flash version 11.8 but alas the problem of Flash crashing it still occurring. But even when I don't have any Flash players open, Firefox will still crash or lag. I feel like the issues are all connected somehow.

I've visited various Firefox troubleshooting pages but as I don't know what the exact problem is, I'm not sure which help methods I should target. I don't use that many add-ons/plugins so I don't think they would be causing a problem. Also, I have unchecked the 'use hardware when available' to see if that made any difference, but it doesn't seem to.

On the about:crashes page, the overwhelming majority of the reports do not start with 'bp' at the front of them and there is mention of throttling when I click on them (maybe that's because I crash so often? I don't know). I am unsure about how to decipher the crash reports and would appreciate any help to my problem.

The five most recent crash IDs are: 427a3a5a-79ba-482b-81af-d96d25d8e642 ae01989b-2623-4889-9ab0-cbf193b0acd3 737a1945-29cf-4395-85f5-3a5424da5254 bp-4a49fa46-6fb5-4244-a221-e55d72131028 28ff6786-68b5-4dbf-b255-43f358155160

The five most recent crash IDs that start with 'bp' are: bp-87172abd-586d-4c7a-b53c-8908c2131027 bp-b74dbc36-9bf8-4236-be28-154c32131026 bp-3420cf79-36ad-4043-92b2-a14482131021 bp-a4d7de9e-fd9f-42cb-b570-34db12131021 bp-eaa24b3b-1a33-412e-99b6-62b9e2131018

20 REPLIES
Support Forum Moderator

Re: Firefox keeps crashing

Throttling has to do with reducing the overall number of crash reports submitted to keep from overwhelming Mozilla's resources, not anything that would cause Firefox to crash.

This Bug was mentioned as being related on a few of your crash reports, but there isn't anything concrete mentioned as the cause, more of a generic out of memory bug which has been and continues to be investigated.

https://bugzilla.mozilla.org/show_bug.cgi?id=767343
(Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

New Contributor

Re: Firefox keeps crashing

So from the sounds of it there is no remedy for my issue as of yet?

Do you think it would help if I downgraded to Firefox 22? For example would that fix the problem of Adobe Flash crashing on me? (which only started happening with Firefox 24) And if I downgrade I'm assuming I would lose all my current tabs?

Support Forum Moderator

Re: Firefox keeps crashing

I doubt if downgrading would help you. The "trend" on that type of crash indicates the frequency has been decreasing in recent versions of Firefox, or stated in a different way, it is dropping down in the Top Crash list.

Mention was made of this being an Out Of Memory (OOM) crash, so my advice is to run MemTest to see if you might have a weak RAM card or chip.

http://www.memtest.org/

Don't just do a fast check, run it to the max number of cycles or passes. Firefox is hard on RAM and will find problems that other software won't find.

New Contributor

Re: Firefox keeps crashing

upgrade your firefox and try again. if dosent work try firefox nightly. and reaply us.

Legendary Contributor

Re: Firefox keeps crashing

Your crash reports show a number of version 1.0 extensions, and when I web search the ID numbers, I get no results. Can you try disabling all of your nonessential extensions? By nonessential I mean you could go a day without them.

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.


This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher) Not applicable to Windows XP

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Any luck?

New Contributor

Re: Firefox keeps crashing

So I've disabled non-essential extensions like you said and we'll see how that works. You mentioned a number of version 1.0 extensions, jscher2000, and when I looked at my Add-Ons Manager, there were three extensions named XUL Cache 1.0 that were enabled. Those might have been what you were seeing and result in no ID numbers? I'm not sure. I've noticed those extensions in the past but paid them no mind as they seemed harmless. Anyway, I've disabled them now and see if it makes any difference.

I've also disabled the hardware graphics acceleration in both Firefox and Flash so hopefully videos will stop crashing on me. Maybe disabling the acceleration in Flash (in addition to disabling in Firefox) will stop the crashing because when I disabled the acceleration in Firefox alone, it didn't seem to do the trick. Disabling protective mode doesn't apply to me.

Is it possible that this could be a memory leak issue that the upgraded Firefox has caused? I know my RAM is probably on the weaker side mainly because my computer is older. But the thing that I just can't get past is the fact that these constant crashes and related issues really only starting taking place once I upgraded Firefox. If my weak RAM card was the problem then why didn't this occur before? As I mentioned above, Firefox did crash on me before multiple times a day when I was using an older version but I believe these crashes were largely due to the fact that I have so many tabs open and I could understand why Firefox would crash on me. Now, with Firefox 24, these crashes are occurring with not that many tabs open and it seems to be random as well. Maybe Firefox 24 is somehow using more RAM, causing it to subsequently crash. I looked into the troubleshooting page for this exact issue and it recommended disabling extensions and plugins as well as checking the hardware acceleration box because "Firefox hardware acceleration eases memory usage in case of a dedicated graphic card memory." I, of course, can't have that box checked because of my issues with the Flash Player crashing on me.

I really appreciate all the help you lot have so far given me though and do hope I will find out what is causing this to happen.

New Contributor

Re: Firefox keeps crashing

Hi,

Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:

https://support.mozilla.org/users/auth

You can use the same username and email address as before. We are very sorry for the inconvenience.

New Contributor

Re: Firefox keeps crashing

Update for anyone still reading: Firefox and Adobe Flash still crashing. Nothing I have done has changed anything. :/

Legendary Contributor

Re: Firefox keeps crashing

Hi oleander, could you post some updated crash IDs to see whether the signature has changed?