cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox keeps crashing

Highlighted
New User

Firefox keeps crashing

Moziila Firefox crashes and sends reports constantly ! Getting the following popup alert notices.

  1. 1} -END PROGRAM.."PROGRAM IS NOT RESPONDING"
#2} MOZILLA CRASH REPORTER.."WERE SORRY FIREFOX HAD A PROBLEM AND CRASHED" 
#3} WELL THIS IS EMBARRASSING.."FIREFOX IS HAVING TROUBLE RECOVERING YOUR WINDOWS AND TABS" ect..

Can you fix this or must I get a NEW BROWSER ?

36 REPLIES
Site Moderator

Re: Firefox keeps crashing

We're sorry to hear that Firefox is crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox keeps crashing

Tried several times but keep getting "SORRY PAGE NOT FOUND" ??

New User

Re: Firefox keeps crashing

Further.. don't really know if I did it the proper way !

Site Moderator

Re: Firefox keeps crashing

Just clear the Location bar (address bar), which is where you see http or https web addresses listed, type in about:crashes and press the enter key.

There's an about:crashes link in the Firefox Help - > Troubleshooting Information page, if that's easier.

New User

Re: Firefox keeps crashing

When I do that I see the words SUBMITTED CRASH REPORTS above words REPORT ID on left side & the words REMOVE ALL REPORTS inside a box above the words DATE SUBMITTED on the right side...but no data.

Also, superimposed over this is a pop up warning notice box stating "UNRESPONSIVE SCRIPT" ect.. and below states SCRIPT:CHROME://GLOBAL/CONTENT/CRASHES.JS:125 At the bottom there are two options to either CONTINUE or STOP SCRIPT ..I have tried both still no data on crash reports??

Site Moderator

Re: Firefox keeps crashing

The links under "Report ID" that start with "bp-" are the crash reports, as shown in the image here.

Either copy the bp- report IDs or post the actual links in your reply.

New User

Re: Firefox keeps crashing

Hi thanks but there are no links or other data as I said..nothing happens by clicking on the words but the weird part is the "Warning:Unresponsive Script" notice which reads chrome://global/content/crashes.js:125 which is in front of the about:crashes result as explained. The only thing I can probably get a response from or do on the crash report is hit the remove all reports box...but ???

Site Moderator

Re: Firefox keeps crashing

If you can't get to the crash reports from the "Submitted Crash Reports" (about:crashes page) then try getting them by following these directions:

  1. Click the Windows Start button, then click on Run (oress the following shortcut to get a Run window: [Windows] + [R]). This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window in this thread.

Otherwise, the best I can suggest is to try the troubleshooting suggestions in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox keeps crashing

bp-8b7da1b8-218c-43e6-9ab6-02cec2130122 1/22/2013 2:46 PM
bp-89d3e59f-d411-4925-aea1-9f5722130122 1/22/2013 1:18 PM
bp-1b3036da-46aa-4b06-985e-46af42130122 1/22/20131 2:07 PM
bp-fc677594-4bd9-4285-88f6-c9a542130122 1/22/20131 2:07 PM
bp-c121ce07-b644-44dd-993a-4a6412130121 1/21/2013 3:47 PM