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Firefox keeps crashing?

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Firefox keeps crashing?

Hi. Every time I open Firefox it stays on the homepage for two seconds, then it exits and shows the "Firefox has crashed" window. Usually, I can restart the program in Safe Mode and then it works just fine, but I can't be on Safe Mode forever! I've tried restarting my computer, resetting Firefox, searching the Support site for answers, but nothing works. My version is 14.0.1 and it's up to date.

This is getting really annoying, help please?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox keeps crashing?

For anyone experiencing crashes on the Google Homepage, for now it is best to set your home page to something else (like about:home, which also provides a Google Search Box), until these doodle's are gone, or a Firefox fix is released (whichever comes first). We will fix this issue so it doesn't happen again in the future, but the current set of doodles may be gone before then.

How to set the home page

18 REPLIES
New Contributor

Re: Firefox keeps crashing?

Hey Amaterasu30 and welcome to the Mozilla Forums. Smiley Happy

Please run Firefox's Safe Mode by going to Firefox>Help>Restart with Add-ons Disabled... and see if the issue persists.

Please post back and let me know how that goes.

New Contributor

Re: Firefox keeps crashing?

I have the same problem. Firefox will only run in the safe mode. The problem started about three days ago. All of my Add-ons have been updated. I've also tried running with them disabled.

Support Forum Moderator

Re: Firefox keeps crashing?

If you are using google.com as your homepage, change it to something else (like maybe a blank page) until Google stops using their silly Olympic games doodle. Those games can suckup to 100% of CPU cycles, if the "game" doesn't cause Firefox to crash before the page or doodle even appears.

Clearly Mozilla has some work to do on HTML5 CSS animated images.

New Contributor

Re: Firefox keeps crashing?

Thanks

Good idea!!!!!

New Contributor

Re: Firefox keeps crashing?

I too have had Firefox for years and NEVER had an issue (was using V14) until a few days ago. I had my homepage set to google and only in the past 2 or 3 days have I had an issue - I would open firefox and almost IMMEDIATELY it would close saying firefox crashed. Does this have something to do with their olympic animations as the above user said?? I even upgraded to the 15.0 Beta version and am STILL having the same issue! Smiley Sad I ended up having to go into control panel to my Flash Player settings, click on check now for updates to at least open firefox on the Adobe Flash homepage to get it up at least then I was at least able to switch my homepage to NPR instead of Google and now I am on (obviously!). I submitted crash reports but never heard back from Mozilla. Is this being researched? What is the root cause and will there be a fix? I am also on the latest version of Flash (11.3.300.270) so that should not be an issue. Please advise ASAP. Thank you

Site Moderator

Re: Firefox keeps crashing?

For anyone experiencing crashes on the Google Homepage, for now it is best to set your home page to something else (like about:home, which also provides a Google Search Box), until these doodle's are gone, or a Firefox fix is released (whichever comes first). We will fix this issue so it doesn't happen again in the future, but the current set of doodles may be gone before then.

How to set the home page

New Contributor

Re: Firefox keeps crashing?

Whoa, thanks a ton! This worked! I never thought Google could be causing this...

New Contributor

Re: Firefox keeps crashing?

i was able to reset the page to yahoo...but firefox gets stuck in that page and will not move....i mean i can't go anywhere on the yahoo page it just freezes... wtf gives and what changed so suddenly when all was working good...i even lost my favorites....ugh...........help!

is there no firefox forums or techs on duties to at least answer us and give us some sort of direction...why do we always have to figure out things ourselves....

any support forums?

thanks, appreciate all the help i can get

Site Moderator

Re: Firefox keeps crashing?

templates: you've found the support forums Smiley Happy Please keep in mind these are mainly staffed by volunteers, so responses aren't always immediate. Please create a new question by going to https://support.mozilla.org/en-US/questions/new