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Firefox keeps crashing in safe mode

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New Contributor

Firefox keeps crashing in safe mode

Since updating Firefox to version 22 (and later 23), it keeps crashing even if started in safe mode. This happens multiple times a day at random intervals in different web pages.

So far I have done these actions: - clean re-install according to http://kb.mozillazine.org/Uninstalling_firefox - disabled all plugins and extensions - disabled hardware acceleration - updated graphics drivers - run a normal anti-virus program and Microsoft's Safety Scanner (no viruses/malware found)

Here are my most recent crash reports:

bp-fac57226-667a-4f16-b574-666522130808
bp-8640c61e-a7e9-48d0-97b1-1edcf2130808
bp-c35080c5-9add-495e-a094-1b6352130808
bp-3c195ac5-2d1b-4707-a846-3a8572130808
bp-8f28ed45-ba28-4998-a2d7-acd442130808
1 ACCEPTED SOLUTION

Accepted Solutions
Grand Master Contributor

Re: Firefox keeps crashing in safe mode

That is a problem with your Fsecure antivirus, disable it for a while and see if Firefox works properly.

4 REPLIES
Grand Master Contributor

Re: Firefox keeps crashing in safe mode

That is a problem with your Fsecure antivirus, disable it for a while and see if Firefox works properly.

Site Moderator

Re: Firefox keeps crashing in safe mode

other users could resolve it when they updated their f-secure product (supposedly a business version): https://bugzilla.mozilla.org/show_bug.cgi?id=891802

New Contributor

Re: Firefox keeps crashing in safe mode

I have temporarily disabled F-Secure and I have not had any more crashes, so F-Secure seems to be the issue. Thank you for your help.

Grand Master Contributor

Re: Firefox keeps crashing in safe mode

You may need to update your product (F-secure), as philipp said. In order to stay protected as the crash doesnt happen in the newest fsecure version.