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Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

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New User

Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

Firefox crashes unexpectedly when loading some pages. It does not crash on specific pages. It will crash unexpectedly on any website.

I have settings set to send reports to Firefox, but I have never received a response or fix. 

I tried fixing the problem using the knowledge base. It did not fix the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
Regular User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

This http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes may also be helpful to find out what is giving you troubles.

19 REPLIES
Support Forum Moderator

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

Sorry, the Mozilla Crash Reporter is not currently used for user support, but rather to collect crash data to improve Firefox.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

New User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

New User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

Still waiting for help here.

Support Forum Moderator

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

Well, there's nothing clear that stands out as being the cause of those 4 crashes, all of which have the same signature - JSObject::init(JSClass*, JSObject*, JSObject*, int) We're gonna have to guess about potential solutions, unless someone else here has a better solution.

You do have a large number of Java Console extensions that show as being enabled on the Extensions tab of the first crash report. Unless you are doing Java development and testing your work in Firefox, you don't need any of them enabled at all. My suggestion is to disable all of them, and also disable the Java Quick Start extension, too. See the Tools > Addons > Extensions window to see those extensions and click on each one to be able to acccess the Disable button.
This is the Extension ID for those 8 Java Console extensions.
{CAFEEFAC-0016-0000-00##-ABCDEFFEDCBA} - the version number of each extension is the ## in that string

New User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

I disabled all of the Java console extensions last night. This morning Firefox crashed again. It appears to be from the same signature again.

https://crash-stats.mozilla.com/report/index/3174e270-178e-450f-b532-abac72110130

Support Forum Moderator

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

How about disabling the Java Quick Start extension, did you get that one too?

In all 5 of those crash reports gears.dll appears in Thread 3 Frame 2, which makes me wonder why a Google dll is running at all??
Do you have any Google extensions installed? Do you also have the Google Chrome (or Chromium) web browser installed?

Try disabling both of the Google Plugins that appear in Tools > Addons > Plugins.
Google Updater pluginhttp://pack.google.com/
Google Update

Regular User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

This http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes may also be helpful to find out what is giving you troubles.

Site Moderator

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

The "Email me when more information is available" was not at all intended for support like you thought but more for if by chance the devs required some more information.

This section should be removed or renamed better at least as some people have misunderstood it and thought it was for support.

Mozilla Crash Reporter

New User

Re: Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

the-edmeis,

I do not have Java Qiuck start. I do not see it on the extensions list. I disabled the google plug-ins also. Had another crash again. I still cannot figure this out. Wuergler, I tried the troubleshooting link you posted, but I don`t understand some things, so I did not try any thing I don`t understand.

https://crash-stats.mozilla.com/report/index/bp-2a78e45b-3670-4d6c-be33-765462110204