cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox has started crashing every time I start it, and only works in safe mode

SOLVED
Highlighted
New User

Firefox has started crashing every time I start it, and only works in safe mode

Fire Fox now crashes every time I try and start it, an afer several attempts at a normal start allows me to start in safe mode, this has just happened over the last 24-48 hours. Not added any new extensions, would like to be able to use FireFox again

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox has started crashing every time I start it, and only works in safe mode

Did you close and restart Firefox or possibly reboot the computer

See also:

  • bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

6 REPLIES
Site Moderator

Re: Firefox has started crashing every time I start it, and only works in safe mode

Please disable Hardware acceleration Turning off hardware acceleration

New User

Re: Firefox has started crashing every time I start it, and only works in safe mode

Tried that and it still won't start

Site Moderator

Re: Firefox has started crashing every time I start it, and only works in safe mode

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:


See also:

New User

Re: Firefox has started crashing every time I start it, and only works in safe mode

All submitted tonight

bp-77b15fc0-b5e1-4d1e-88d4-be4fc2130227
bp-ce879684-8808-497b-b31d-6a7952130227
bp-d50c602b-6ce9-458a-a54b-496672130227
bp-609a847c-ef48-47f9-b257-992902130227
bp-50352628-2f21-431b-997c-e07322130227
bp-7bbb924a-4b50-4eb2-b009-a09c22130227
bp-5cd9adc7-bb78-4ce0-a038-b518b2130227
bp-c2639c97-e689-48f1-baf9-f3ea12130227
bp-28f36a95-aa7e-439f-b05c-a80a12130227
bp-61597fac-dc2b-462a-b3e0-f49572130227
bp-bae5dcd7-fa3f-4c3c-8745-889c42130227
bp-3d51ee52-1d19-4c2f-b34c-d33592130227
bp-1de78df6-2ab9-40bb-973a-592b72130227
bp-2c352f75-82d5-47ac-b3d7-b7f902130227
bp-3607a49f-e4c0-4d78-803a-fde132130227
Site Moderator

Re: Firefox has started crashing every time I start it, and only works in safe mode

Did you close and restart Firefox or possibly reboot the computer

See also:

  • bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

New User

Re: Firefox has started crashing every time I start it, and only works in safe mode

Thanks seemed to have solved by updating Graphics driver and disabling hardware acceleration.