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Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

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New User

Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop? Sometimes as soon as I open it, it just crashes.

22 REPLIES
New User

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

Same here. Just updated to Firefox 19 on Windows 8 Pro 64-bit. Firefox 18 worked like a charm. Can't use Firefox 19 because of the crashes. Is it easy to downgrade to 18 while the glitches are worked out? Thanks.

Site Moderator

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

New User

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

Thanks for your suggestions.

I downloaded a fresh copy of Firefox 19.0 and installed it over the old. No change. I "reset" Firefox and then synced it with my other installations. No change. Still constantly crashing. Here are a few of the latest crash reports. Thanks!

bp-034d2fa2-9bb8-4dc9-a004-d1b0921302202/20/20139:35 AM bp-58a9d25f-2a8b-4185-982e-8631921302202/20/20139:18 AM bp-dba1f927-6e06-44f3-8033-5483221302202/20/20139:17 AM bp-802bbd15-df3b-4810-bf8a-18bab21302202/20/20139:02 AM bp-2627c263-06c3-4fa9-9077-0dba92130220

Site Moderator

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 predominantly with amd graphics cards - developers are investigating the causes of it...

maybe you can try to disable hardware acceleration in firefox > options > advanced > general to address the issue or see if using their latest beta driver is making a ddifference: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Site Moderator

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can also check for problems caused by plugins.

New User

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

Hi! Thanks for your suggestions. I tried disabling hardware acceleration. No change--keeps crashing.

I tried downloading and installing the amd beta drivers you lilnked to. After rebooting, I again tested Firefox 19--still keeps crashing. (I have kept hardware acceleration disabled.)

I am disabling add-ons to see if I can link the crashes to one of them. So far, even with virtually every add-on disabled, it's still crashing.

FYI, here are the latest crash reports. Don't know if they contain anything new:

bp-56bb55e5-0744-4983-9758-78cfa21302202/20/20133:30 PM

bp-ad04af52-ba54-4605-80d3-9c6ea21302202/20/20133:28 PM

bp-b72025af-1618-4deb-97c8-e0ccd21302202/20/20133:21 PM

bp-06c5688e-afa3-422c-9019-029ca21302202/20/20132:12 PM

bp-9dcb1cf1-65dc-41f2-98db-02f7021302202/20/20132:12 PM

BTW this is happening on an hp Pavilion dm1.

Thanks for helping to sort this out.

Site Moderator

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

since this is still in the phase of being investigated, for users affected by this crash (firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX gpus) the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox

New User

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

That's why it keeps crashing. I have the chipset. Firefox crashes even when I don't even use it. After a while, it will crash out of no where. Firefox has crashed 20 times today. AMD chipset or Firefox, I am guessing firefox. Also, it even blue screened me two times.

Site Moderator

Re: Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)