cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox crashing

Highlighted
New Contributor

Firefox crashing

firefox crashes when watching youtube videos . it crashes in safe-mode too

crash report id ID: 514f4353-c91e-4064-bba1-dfc042130510 Signature: libflashplayer.so@0x5ff054

6 REPLIES
Site Moderator

Re: Firefox crashing

Please update to Firefox 20, and then try again. Update Firefox to the latest version

Expert Contributor

Re: Firefox crashing

Hi!

Sorry to read that. Let see if we can help you.

First, you are in a really old version of Firefox. Please, update to the latest one. You can find it in this page: https://www.mozilla.org/en-US/

If it keeps happening after the update, could you please share the Crash ID? That would help us identify if that Crash is known and provide you some more information about how to fix it. Check this information to learn more about how to get that info:

Get help fixing this crash

Thanks, Ibai

New Contributor

Re: Firefox crashing

https://crash-stats.mozilla.com/report/index/514f4353-c91e-4064-bba1-dfc042130510

here this is the crash id.. i have seen this in version 17 too. i would like to know what the issue is. also crash reports say abt an addon when i dont even have one installed. any idea why?

added crash report details in original post too. thanks

Expert Contributor

Re: Firefox crashing

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Site Moderator

Re: Firefox crashing

Try to update to Firefox 20, it is the latest and most stable version of Firefox. Also update to Flash 11.2

Site Moderator

Re: Firefox crashing

Please update to the latest Flash 11.2 version for Linux.

Latest Flash player versions here: