OS: Windows 7 Home Premium 64 bit.
Processor: AMD FX 8350 8 core black
Ram: 8.0 g
Antivirus: Kaspersly Pure 2.0
Since using Firefox (for over 10 years now) I see increased instability and a catastrophic inability to handle Adobe Flash. I experience more and more frequent total crashes to desktop because of it.
In the process, I lose all the work I was in the middle of, doing research on various web pages in order to write technical postings.
At this point I am experiencing 3 to 5 crashes per day, with an average of 5 hours total time spent using the browser.
This is no longer acceptable, as Mozilla appears to be doing NOTHING to alleviate the problem - which appears to be an inability to free the memory resources used by Flash. When the files are unused for a long enough time, they should be automatically deleted, instead of accumulating to approx 500 mb.
Since Mozilla seems completely uninterested in correcting the issue, and more interested in pointing the finger of blame everywhere else, I am now forced to return to using IE.
I can't stand IE. That should illustrate how completely fed up I am on inaction to this issue.
Firefox would be ideal - IF IT WAS RELIABLE. It no longer is.
And I cannot continue to reduplicate my research and resume writing long articles from scratch every time it crashes.
I would much rather use your product, but as long as it continues to crash, I cannot.
Thank you for contacting Mozilla Support. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes and Adobe Flash plugin has crashed - Prevent it from happening again articles.
Only a fraction of the crashes and freezes have genenerated a report, but this is what is there. It specifies that these are submitted crash reports, but the crash reporting window sometimes crashes itself, and often never appears at all.
bp-dfda94d3-af3c-44dc-b898-108412140101 1/1/2014 9:03 AM bp-1a8b942d-79da-48cb-b5b9-d0b442131218 12/18/2013 5:00 AM bp-a4628761-edf2-44c3-a64f-7a12a2131210 12/10/2013 5:23 PM bp-0049338e-58e1-4e20-b31b-b18ef2131207 12/6/2013 10:28 PM bp-ec73da8c-aea6-4cf4-b904-4d0022131201 12/1/2013 1:52 PM bp-ef686116-6ac2-499b-9db8-b3e3d2131130 11/30/2013 12:07 PM bp-d13ed7b5-27be-432f-9228-9b6122131113 11/13/2013 1:08 PM bp-5df27cd5-d347-45f0-8aa7-9885c2131027 10/27/2013 4:05 PM bp-977b3a55-20a4-4f13-993f-b8a3e2131019 10/19/2013 11:48 AM bp-14e1997e-e34d-4f47-b60f-f6fc92130925 9/25/2013 3:45 PM edit formatting only ~J99
Sorry you are having problems. This seems to be the first time you have asked about your troubles on this forum.
If your crashes are Flash Player related have you tried
OK that is a good positive result. You have shown the problem is because of FlashPlayer.
Please follow my advice above and
edit - formatting ~J99
For forum cross refferencing purposes
None empty Crash Reports (None were in safemode ! )
It has been a while, but after analyzing more crashes there is a virus that is on the computer that submitted the crashes that may be affecting the wifi [WiFiGO_HookKey.dll]
Good spotting Rachel.
With the benefit of hind-site stands out like the proverbial sore thumb; as potentially suspect; because it is an undated module.
It appears files of that name will sometimes be genuine.
Presumably genuine files are dated and have different identifiers.
Any link to the specific virus information and removal steps ?
( Just moving & renaming the file will presumably render it inactive )