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Firefox crashes

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Firefox crashes

Firefox crashes just after opening of some pages.

Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question


1) Tried to re-install Firefox

2) Completely removed old Firefox profile

3) Safe mode not helps

4) Hardware acceleration is off


Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120


Upd: Top Crashing Thread frame: EnumSoftwareMFTs

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1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox crashes

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

5 REPLIES
New Contributor

Re: Firefox crashes

Hi Alex have you tried to see if the antivirus is causing the problem also is there any specific site that when you open the browser crash? Which antivirus to you have? whatever you need Im here to help also dont hesitate to pm me! Smiley Happy

New Contributor

Re: Firefox crashes

I've tried to completely remove antivirus. Firefox still crashes.

There are no specific site. Firefox crashes nearly on any site. However it seems that crashes depend on page content. On some pages FF always crashes. And nearly no crashes on others.

New Contributor

Re: Firefox crashes

The link in the first post IS the example of the site where FF crashes. Here it is once again: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question

I have to use Chrome to ask for help.

Site Moderator

Re: Firefox crashes

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

New Contributor

Re: Firefox crashes

cor-el, thanks a lot! Switching "media.windows-media-foundation.enabled" to "false" helped. I'm able to use Firefox again! Smiley Happy

I've even restored my old profile and still no crashes. Thanks!