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Firefox crashes

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New User

Firefox crashes

When opening the browser does not open and instead just get a message that it has crash and asks whether I would like to submit the crash or quit firefox.

10 REPLIES
Site Moderator

Re: Firefox crashes

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox crashes

Crash ID: bp-c107c6fc-9925-4f3e-a9c4-f4ea32120726 Crash ID: bp-b24d4081-5a32-4c46-bf90-51e722120808 Crash ID: bp-03a7ce03-76fb-4fbb-8f18-a28632120723 Crash ID: bp-16da63fd-acd8-4377-8694-1775c2120720 Crash ID: bp-c96235a9-4ac2-408c-907c-ea4a12120808

New User

Re: Firefox crashes

Same thing here. It crashes every time I try to open from desktop, but if I right click an existing html file under "Open With" Mozilla firefox, it opens fine. here are my crash reports. top is the newest

Crash ID: bp-350c5b33-c205-4feb-b771-e3fb12120808 Crash ID: bp-d2192631-8790-47bd-99b0-705f02120807 Crash ID: bp-d0948a5d-f738-4751-ad9d-6e80e2120807 Crash ID: bp-231f4224-a1b7-41a8-87bd-c97b92120807 Crash ID: bp-3120efa3-f2af-4624-8dbc-811082120807

New User

Re: Firefox crashes

I am having the same problem on my Asus Notebook but not on my Custom Desktop. I have updated everything and ran a complete scan using Norton Internet Security,

The following is the last crash reports.

eacc907d-f0f2-491c-a3cb-1166c3cdf20a1/28/20136:39 AM bp-78dbe781-331d-4e9d-98c0-ea8e721301281/28/20136:28 AM bp-b4714e81-0776-4223-88e6-9073521301281/28/20136:12 AM bp-03511a31-6a29-433a-92f6-5b31c21301281/28/20136:11 AMbp-601b3a85-0237-43f8-a342-3ce2b21301281/28/20136:00 AM bp-15da14c7-7ae3-428f-b805-d48e621301261/26/20131:49 PM bp-3e4948a7-88ff-4ca6-ad13-1c39c21301261/26/20131:37 PM bp-a56e24b2-dc9a-4e41-88a9-a9bfb21301261/26/20131:37 PM bp-459015be-6f5c-48bd-adf9-8249021301261/26/20131:37 PM bp-dca6c800-16c6-4abd-a6c8-0ee9721301211/21/20134:26 AM

Site Moderator

Re: Firefox crashes

You all are having different crashes. thingsmith, your crash is caused by norton confidential, please contact norton for help. jueshy, please start a new thread.

New User

Re: Firefox crashes

Why is it not impacting on my Desktop computer if it is a Norton problem?

Site Moderator

Re: Firefox crashes

Because you likely don't have the same Norton extensions on your Desktop. This is only being caused by Norton Confidential and some versions of the norton toolbar, the 2012 and 2013 versions.

New User

Re: Firefox crashes

What exactly do you mean by Norton Confidential? I have using the Norton Vault on both systems.

Site Moderator

Re: Firefox crashes

Norton Confidential is a Firefox add-on produced by Norton. They also have the Norton Toolbar. type about:addons in the address bar, go to extensions, and see what norton add-ons you have there.