When opening the browser does not open and instead just get a message that it has crash and asks whether I would like to submit the crash or quit firefox.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
Thanks in advance!
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
Crash ID: bp-c107c6fc-9925-4f3e-a9c4-f4ea32120726 Crash ID: bp-b24d4081-5a32-4c46-bf90-51e722120808 Crash ID: bp-03a7ce03-76fb-4fbb-8f18-a28632120723 Crash ID: bp-16da63fd-acd8-4377-8694-1775c2120720 Crash ID: bp-c96235a9-4ac2-408c-907c-ea4a12120808
Same thing here. It crashes every time I try to open from desktop, but if I right click an existing html file under "Open With" Mozilla firefox, it opens fine. here are my crash reports. top is the newest
Crash ID: bp-350c5b33-c205-4feb-b771-e3fb12120808 Crash ID: bp-d2192631-8790-47bd-99b0-705f02120807 Crash ID: bp-d0948a5d-f738-4751-ad9d-6e80e2120807 Crash ID: bp-231f4224-a1b7-41a8-87bd-c97b92120807 Crash ID: bp-3120efa3-f2af-4624-8dbc-811082120807
I am having the same problem on my Asus Notebook but not on my Custom Desktop. I have updated everything and ran a complete scan using Norton Internet Security,
The following is the last crash reports.
You all are having different crashes. thingsmith, your crash is caused by norton confidential, please contact norton for help. jueshy, please start a new thread.
Because you likely don't have the same Norton extensions on your Desktop. This is only being caused by Norton Confidential and some versions of the norton toolbar, the 2012 and 2013 versions.
Norton Confidential is a Firefox add-on produced by Norton. They also have the Norton Toolbar. type about:addons in the address bar, go to extensions, and see what norton add-ons you have there.