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Firefox crashes

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New User

Firefox crashes

Hi Please can somebody Help me!, My website has been online for ages now and all of a sudden it crashes Firefox, it crashes that bad that it wont even generate a crash code, also I have reset Firefox, put in safe mode, cleared cache but still does the same, I have even uninstalled and reinstalled the latest version?

My site works in all other browsers so please help the site is http://www.worldofwebdesigns.co.uk

Thanks so much Smiley Happy

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1 ACCEPTED SOLUTION

Accepted Solutions
Senior User

Re: Firefox crashes

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

4 REPLIES
Senior User

Re: Firefox crashes

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

New User

Re: Firefox crashes

Hi kadir

Thanks for that it seems to have solved the issue Smiley Happy

Site Moderator

Re: Firefox crashes

I do not even pretend to be knowledgeable enough to advise a professional webdesigner.

If it helps note that I am able to view the site from Firefox on a Linux platform, apparently the site is not crashing all Firefox browsers. I have not yet tried on Windows. Have you tried using a new clean profile on Firefox.

Update OOPs

  • I did not notice you had tried the firefox reset already, so a new profile would not help
  • safe mode does itself disables hardware acceleration. That is sometimes enough to prevent crashes when troubleshooting graphics problems

Glad you fixed it anyway, so I have now marked Kadir's post as the solution.

New User

Re: Firefox crashes

I went thru the steps recommended by Mozilla. In safe mode , Firefox did not crash, so one by one I enabled ad-dons until I found the culprit. It was the Norton toolbar; It is apparently incompatible with version 18.0.1 This is an issue for Symantec to resolve, so I will have to post up on their forum.