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Firefox crashes

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Firefox crashes

Random crashes

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New Contributor

Re: Firefox crashes

Hi, AliceWyman & Cor-el, I hope you see this because after all this time I can report problem solved once and for all. I've been busy the last couple of months and haven't had the time (or ambition) to work on it. However, about two weeks ago, a light bulb came on. I've spent the last week proving my solution because it has been so intermittent. It turns out we've been looking in the wrong place! It's a hardware problem not software. I don't know what gave me the idea, but running memtest 86 from a bootable cd revealed an intermittent memory stick error. I replaced the memory and haven't had a problem for a week. To be sure, I just put the old memory back and FireFox immediately crashed on start up. This has to be one for the books. You may want to pass this on to anybody who has an intermittent problem. There should be several passes made in memtest 86 to be sure of finding a possible problem.

Thanks for all your help.

53 REPLIES
Senior Contributor

Re: Firefox crashes

Sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

You can also try an easy fix by reseting Firefox, while keeping your bookmarks, history, passwords, etc: Here is how

Site Moderator

Re: Firefox crashes

Oops, sorry we missed the crash ID

No doubt you had already read Firefox crashes - Troubleshoot, prevent and get help fixing crashes as you did post a crashID

A few more crashIDs may be useful to Kadir and it would probably help if those were from crashes whilst Firefox is in safe mode (&/or after a reset).


For forum cross referencing purposes

  • Report for CrashID bp-73b6fd8a-b3bb-4f60-aa08-04ecd2120810
    • Crash Signature:
      nsOverflowClipWrapper::WrapItem(nsDisplayListBuilder*, nsDisplayItem*)
    • related bug 713486
      < The above bug is dormant, no longer in contact with original user. >

(Note There is a slight possibility the file FileMonitor32.dll is suspicious, as it is undated; mentioned in your report and in http://www.file.net/process/filemonitor32.dll.html but it is not mentioned in the crashing thread so I see no point in an unnecessary wild goose chase for Malware at this point)

New Contributor

Re: Firefox crashes

Hi, thanks for helping. This has been driving me crazy for months. I've been lucky to get some reports through because usually I would get "problem submitting report". Still not sure how I fixed that one. I've tried everything I could think of. I'm more used to the traditional tech support, so bear with me. Here are some crash reports: bp-054efc84-0c18-4cc6-852b-e0c7f21208098/9/20128:57 AMbp-195b4026-3f70-4fa6-a53c-ee5c221208088/8/20127:39 PMbp-25ad56d2-9c73-468c-9e6a-bf23e21208088/8/20127:38 PMbp-542b859a-93ff-4111-8d6b-207b521208088/8/20123:05 PMbp-a15318b3-9cda-455d-a193-7b5c221208088/8/20122:31 PMd210a009-91a7-4d94-8136-973ac102a5cf8/6/20124:40 PM753d191f-77fa-4e9d-ac91-aeb811be8aa28/6/20121:40 PM5ce6e80e-9cb1-4895-a7fd-d0e89e027e2d8/6/20121:20 PMe42b267d-9643-4a3a-b6c5-4b0f5c2984618/6/201211:56 AM37b0b2ea-ffcc-4b1d-8c59-47e1341f21fe8/3/20127:59 PM Thanks again for your help.

Site Moderator

Re: Firefox crashes

In the related bug 713486 it says, Probably related to HWA in Firefox (layout?). Disabling HWA seems to stop the crashes.

Try turning off hardware acceleration in the Firefox Options window - Advanced panel General tab. Related article: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

New Contributor

Re: Firefox crashes

Hi, Alice

Thanks, but I already tried that. Thanks again.

Site Moderator

Re: Firefox crashes

Others will give answers, but of the above my comment is that I see one from safe mode and am guessing it is graphics related.

  • Report for CrashID bp-25ad56d2-9c73-468c-9e6a-bf23e2120808
    • Signature: nsFrame:Smiley Very HappyisplayBorderBackgroundOutline(nsDisplayListBuilder*, nsDisplayListSet const&, bool)
    • Related Bug 722030 (& Bug 772330 )

Have you checked your graphics drivers are up to date ?

New Contributor

Re: Firefox crashes

Thanks to all who replied. I will try some of these things over the weekend. Please bear with me until Monday for two reasons: 1. it's the weekend and the wife has plans. :-) 2. I probably should have mentioned this earlier with my comment about random crashes: the crashes are just that; random. The time between ranges from a few minutes to a maximum so far of 2 1/2 days. So, it takes time to see if something really worked or not.

Have a great weekend.

Site Moderator

Re: Firefox crashes

Try to disable hardware acceleration in Firefox.


See also:

New Contributor

Re: Firefox crashes

Hi,

Back from the weekend. John99, my graphics drivers are up to date. Cor-el, thanks I tried that but still crashed.

I'm trying something right now, (uninstalled a program) but won't know for a while because as I stated earlier, crashes can be as much as 2 days apart, even though I mostly go to the same web sites.

I'll post again when either it crashes again or I decide the program was causing a conflict.

Thanks again for your help.