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Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

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New User

Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

I have tried the work arounds that Firefox suggests and I have been in contact with Audible.com. I have also run a malware scan and rebooted my computer.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

9 REPLIES

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

New User

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

I have tried that work around without success.

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

are you facing problem only on audible.com?

New User

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

I thought the problem could be fixed if I updated Firefox. The Firefox browser also crashes when I am trying to update Firefox.

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

Of course you need to update your Firefox 16 to 16.0.2 Firefox 16 has bug

Support Forum Moderator

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

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9dc95811-667c-4181-b185-c026c2121119
58defc1b-c32f-43d9-824d-e39ec2121119
5ca2bb9f-4914-43e5-8e93-d45782121119
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Site Moderator

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

New User

Re: Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

That did it. Thanks so much!