cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox crashes when going on Facebook.

Highlighted
New User

Firefox crashes when going on Facebook.

I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?

46 REPLIES

Re: Firefox crashes when going on Facebook.

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: Firefox crashes when going on Facebook.

No problem, Walkier. I wish that page had a simple copy button. *Sigh*

I fixed up your crash reports with links to where they are supposed to be but unfortunately they don't exist yet. Firefox has not submitted them yet.

Sometimes they aren't sent due to internet connection problems or if they currently receiving too many crash reports they put yours on hold.

To activate your crash reports, could you go back to about:crashes and click on each crash report? Clicking on each report once is enough to send the crash report.

A new tab will open and say something about your crash report is processing, etc, etc. You can close any tab that says that. And after about 5 minutes or less your report will be processed and we can all read them using the links above.

Sorry for the extra work.

Site Moderator

Re: Firefox crashes when going on Facebook.

Ah! Good eye! Back in the day the codes didn't used to change, so I guess they do now. Good thinking, thanks for the new codes.

After looking at your report, I see there's a bug filed about Facebook crashing with Firefox and it's being investigated. But at the moment no one knows why this is happening. :/

I'm thinking it could be one of your addons. If it wouldn't bother you too much I was thinking you could disable all your addons and try surfing Facebook for a few hours or even a whole day or two to see if things dramatically improve and you don't crash anymore.

To disable all addons:
Firefox button > Help > Restart with Add-ons disabled

Things like Flash player, Silverlight and Java won't be disabled as those are considered plugins. So you'll be able to watch flash videos & play java games.

And if that solves the crashes, then you'll have to enable each addon one at a time, while visiting Facebook until you find the addon that you enable that causes Firefox to crash on Facebook.

If you narrow down which addon is causing the crashes, post it here so we can let everyone know.

Re: Firefox crashes when going on Facebook.

I am also having this problem, and I disabled all add-ons, and Facebook still crashes it.

Re: Firefox crashes when going on Facebook.

To be clear - when I crash, Firefox freezes completely. The 'we're sorry, Firefox has crashed, do you want to submit a bug report?' window never pops up. So if that's necessary to send a crash report, this won't get reported.

Site Moderator

Re: Firefox crashes when going on Facebook.

If anyone is experiencing this crash (their stack's say "Firefox 18.0 Crash Report [@ strlen | mozilla::plugins::PluginModuleChild::Init ] " at the top of the page) I'd love to be in contact with you to figure out what's going on here. Please PM me.