I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
I am having the same problem. Firefox updated earlier today to 18.0 and since then it keeps freezing when I visit Facebook and I have to force quit it. I'm running Snow Leopard (10.6.8).
I tried starting Firefox in safe mode, and disabling all add-ons. I even went to "Troubleshooting Information" and reset Firefox to fix this problem, and nothing works.
Maybe the problem is with compatibility between Snow Leopard and the new update. I hope there is a fix to that soon.
I have this same problem and I'm running Mountain Lion 10.8.2. Facebook seems to work fine if I navigate to someone's page directly, but freezes firefox if I try to go to the news feed. As with the other posters, I've tried starting firefox in safe mode but it has no effect.
This issue seems exactly the same as the one posted here about Firefox 17: http://support.mozilla.org/en-US/questions/945235
If you go to about:crashes, can you give me the crash IDs? (they start with bp-). We are investigating a crash on Facebook, and this might be it.
I have been having the same problem since updating to 18.0, and I am also using Snow Leopard (10.6.8). Here are my most recent crash reports, all of which I can trace to Facebook. However, I did not submit them all as that gets tedious.
F6382B06-E155-4233-87ED-E9C4A42900AB 89898EAB-B52F-40E0-ACC1-C2ADC6D17B0B 489AD007-4FD3-4D52-82DF-A4E50BAD473F 21012461-ACE3-4580-9EFF-47B39F5B73C3 04274618-7C67-460B-8883-58E3F672353E 82261456-CE2F-4A39-9C74-AEFDCD4F39DE D36EFDCB-F1F3-4B54-B6A9-7BC394A9A548
(I think the last one listed is the one I actually submitted.)
Or maybe these are the right numbers? They changed when I clicked on them (and hopefully the returns will carry in this post).
Solution for this problem is as follows:
Step 1: Go to about:config
Step 2: Click on "I'll be careful, I promise" when it tells you this might void your warranty.
Step 3: In the search box, type "dom.max_script_run_time"
Step 4: Double click "dom.max_script_run_time" and change the value from 10 to 25
That should fix the problem.
I think the problem is with one (or many) of the plug-ins.
bp-2e321190-7aaf-4083-b98a-72b962130113 bp-3e850713-1769-47bc-b85c-9028e2130113 bp-f3aee8d8-99d9-4ac6-aec3-1abb32130113 bp-c8e9c580-e5ef-45cf-af54-9c62f2130113 bp-6667605a-e123-4a5d-a8c1-7b76f2130113