cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox crashes when going on Facebook.

Highlighted
New Contributor

Firefox crashes when going on Facebook.

I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?

18 REPLIES
Legendary Contributor

Re: Firefox crashes when going on Facebook.

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem. _________________________________________________________________________________

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Firefox crashes when going on Facebook.

Hi,

I am having the same problem. Firefox updated earlier today to 18.0 and since then it keeps freezing when I visit Facebook and I have to force quit it. I'm running Snow Leopard (10.6.8).

I tried starting Firefox in safe mode, and disabling all add-ons. I even went to "Troubleshooting Information" and reset Firefox to fix this problem, and nothing works.

Maybe the problem is with compatibility between Snow Leopard and the new update. I hope there is a fix to that soon.

New Contributor

Re: Firefox crashes when going on Facebook.

I have this same problem and I'm running Mountain Lion 10.8.2. Facebook seems to work fine if I navigate to someone's page directly, but freezes firefox if I try to go to the news feed. As with the other posters, I've tried starting firefox in safe mode but it has no effect.

This issue seems exactly the same as the one posted here about Firefox 17: http://support.mozilla.org/en-US/questions/945235

Site Moderator

Re: Firefox crashes when going on Facebook.

If you go to about:crashes, can you give me the crash IDs? (they start with bp-). We are investigating a crash on Facebook, and this might be it.

New Contributor

Re: Firefox crashes when going on Facebook.

I have been having the same problem since updating to 18.0, and I am also using Snow Leopard (10.6.8). Here are my most recent crash reports, all of which I can trace to Facebook. However, I did not submit them all as that gets tedious.

F6382B06-E155-4233-87ED-E9C4A42900AB 89898EAB-B52F-40E0-ACC1-C2ADC6D17B0B 489AD007-4FD3-4D52-82DF-A4E50BAD473F 21012461-ACE3-4580-9EFF-47B39F5B73C3 04274618-7C67-460B-8883-58E3F672353E 82261456-CE2F-4A39-9C74-AEFDCD4F39DE D36EFDCB-F1F3-4B54-B6A9-7BC394A9A548

(I think the last one listed is the one I actually submitted.)

New Contributor

Re: Firefox crashes when going on Facebook.

Or maybe these are the right numbers? They changed when I clicked on them (and hopefully the returns will carry in this post).

bp-495366d3-4abd-45ba-8ac6-5c6c32130112

bp-df5756df-51c3-465b-8326-d80eb2130112

bp-657af657-27d7-4c3b-9d3c-edd692130112

bp-cf98f07a-7ccb-47d1-9b27-0ce4f2130112

bp-1864a467-0916-40ed-800f-e65ef2130112

bp-200b08c3-3f65-4e36-835d-36e842130112

bp-53c44f55-cf6c-4922-a487-f1c8c2130112

bp-9210e07e-935a-4a4b-9766-c9ff12130112

bp-7c4e470f-ba47-473e-9d68-072872130112

Site Moderator

Re: Firefox crashes when going on Facebook.

Looks like a problem with one of the plugins.

New Contributor

Re: Firefox crashes when going on Facebook.

Solution for this problem is as follows:

Step 1: Go to about:config

Step 2: Click on "I'll be careful, I promise" when it tells you this might void your warranty.

Step 3: In the search box, type "dom.max_script_run_time"

Step 4: Double click "dom.max_script_run_time" and change the value from 10 to 25

That should fix the problem.

2013-01-13-00-10-42-caed1d.png
New Contributor

Re: Firefox crashes when going on Facebook.

I think the problem is with one (or many) of the plug-ins.

bp-2e321190-7aaf-4083-b98a-72b962130113 bp-3e850713-1769-47bc-b85c-9028e2130113 bp-f3aee8d8-99d9-4ac6-aec3-1abb32130113 bp-c8e9c580-e5ef-45cf-af54-9c62f2130113 bp-6667605a-e123-4a5d-a8c1-7b76f2130113