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Firefox crashes when closing open windows

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New User

Firefox crashes when closing open windows

Hi

Since updating to the new Firefox 18.0.1 every time I try to close a few open windows Firefox crashes. I would be reading my mail and after having about 10 open windows I go and check on the X to close the windows. I can close about five to seven of them with no problem but when I have about three of them left Firefox crashes. It is very annoying. I used the Firefox Safe Mode feature and this problem does not happen while in Safe Mode. I don't know what the next step is to fix this problem. Could you please help. Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox crashes when closing open windows

If there is no issue in safe mode, it means one of your "add-ons" are causing the issue and no "plugins". You will need to disable your "add-ons" one by one to find the culprit. If you have Norton Toolbar 2012/2013 then that may be the one causing the issue otherwise it is add-on causing the issue.

22 REPLIES
Site Moderator

Re: Firefox crashes when closing open windows

Please open about:crashes in the URL bar and provide us with the latest crash ids.

Thanks.

New User

Re: Firefox crashes when closing open windows

Submitted Crash Reports

Report ID    Date Submitted
bp-f13692f5-4dda-44c0-b1f7-dd1092130127 1/27/2013 2:07 PM
d2042208-a591-4dd4-81a3-8e3a017c2620-flash2 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620-flash1 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620-browser 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620 1/21/2013 12:39 AM
bp-f3e88ba5-ac4e-4a49-8240-8b4ab2130115 1/14/2013 7:33 PM
bp-6601e648-87e7-450b-bbea-0039d2130102 1/1/2013 9:51 PM
76fee02e-32c2-4833-a644-eba67a401563 1/1/2013 9:36 PM
bp-330c4c0f-2a89-4964-b117-255942121226 12/25/2012 10:28 PM
c6a140a7-4f91-420b-ba30-bdc697a04ffb 12/25/2012 10:09 PM
e486c560-ab42-4080-983e-bdd7bb7cfef3 12/24/2012 1:01 AM
b3e4dcc7-081d-4681-9f3c-c6757a0b22d3 12/19/2012 10:46 PM
8121a52a-9d62-4e08-8218-896bcd79bbcc 12/19/2012 10:46 PM
bp-a7d0f222-0c03-4188-a09d-a13862121208 12/7/2012 9:26 PM
b075389a-8a5a-460d-aaa0-7fa54959d270 12/7/2012 9:25 PM
Site Moderator

Re: Firefox crashes when closing open windows

Many of these crashes are due to different issues. Some may be due to your add-ons and some of these are due to RealPlayer, please make sure you download the latest version of realplayer and make sure your plugins are all up to date.

New User

Re: Firefox crashes when closing open windows

Hi Feer56, Real player is up to date and all of the important plugins are also. I have no plugins that say that need to be updated. I have no problem watching any videos or downloading them. The crashes problem just started after the last Firefox update. Flash is also up to date.

Site Moderator

Re: Firefox crashes when closing open windows

Do you have any more crash ids that are the most recent? The latest one provided did not send through any data and so we are not able to determine the issue.

New User

Re: Firefox crashes when closing open windows

Firefox crashed already twice while I was closing an e-mail in the last few minutes. It crashed a few times yesterday too. When I opened the about crashes just now there is nothing there to show the new crashes. How do I make a report if there is nothing there to show i?. I did not get a window saying to report it either. Is there any other way to report a crash? The whole thing is weird. Like I said, it just started after the last Firefox update.

Site Moderator

Re: Firefox crashes when closing open windows

Please go into about:crashes and provide us with the crash ids if there are any. Sometimes, it will submit reports on it own.. Thanks! Also, please check in Troubleshoot Firefox issues using Safe Mode to see if this issue occurs.

Site Moderator

Re: Firefox crashes when closing open windows

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
New User

Re: Firefox crashes when closing open windows

Feer56, There is no more current ids from the ones above. If you read my first post I said it does not happen while I am on safe mode. I just don't know which plugin might be causing it. Do I have to check one by one?