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Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

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Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Firefox crashes. I think Facebook is always running. I've tried in safe mode and with all plug-ins disabled but it keeps crashing randomly. Some days no crashes at all. Some days three crashes in one minute.

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New User

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

This seems to have fixed the problem:

TCP/IP stack repair options for use with Vista or 7.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

15 REPLIES

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

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Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

New User

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

I had already disabled the 'Use hardware acceleration when available' checkbox. Since my computer is brand new all my drivers are supposed to be up to date.

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New User

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Firefox is now running in Safe Mode. Since I cannot predict when a crash will occur, I can never be sure the crashes don't happen in Safe Mode. When can I stop using Firefox in Safe Mode?

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

Its use to check, whether the problem with Firefox Addons or not....

What are the Addons are you using....

New User

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

The image contains the list of plugins.

2012-12-28-02-44-12-63dc90.png

Re: Firefox crashes several times a day. I have not found a pattern yet. It crashes randomly, I suppose.

List the Extension.
To stop Safe Mode. Firefox Menu - File > Exit.