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Firefox crashes often, report example inside

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New Contributor

Firefox crashes often, report example inside

Hi, firefox has been crashing a lot for the past few weeks and I've tried just about everything.

I've tried running it in firefox safe mode, I've tried reinstalling, I've tried Malwarebytes, superantispyware, AVG, Housecall, TDSS Killer (malware bytes found two trojan agents, but that didn't resolve the problem) I've tried doing virus scans in safe mode, I've even reset my whole machine to factory settings.

https://crash-stats.mozilla.com/report/index/da09d95d-9289-45fe-a6da-769ca2130810

Here's the latest report. Any ideas? I'm guessing from the lengths I've gone to with antiviruses that isn't the problem...

8 REPLIES
Site Moderator

Re: Firefox crashes often, report example inside

We are aware of this issue and is being tracked: here. IMPORTANT: DO NOT COMMENT IN THE BUG... IF YOU HAVE SOMETHING TO ADD, POST IT HERE AND WE'LL ADD IT TO THE BUG FOR YOU.

Please also try to download all windows updates available to see if it helps.

New Contributor

Re: Firefox crashes often, report example inside

https://crash-stats.mozilla.com/report/index/39ff6f3d-b77c-4a25-ab5e-22ff72130810

I also got this one shortly after.

what does it mean by EXCEPTION_ACCESS_VIOLATION

It shows up on most of the reports.

Site Moderator

Re: Firefox crashes often, report example inside

The crash link you just provided relates to the same bug. Could you provide the crash id for the crash with the signature "EXCEPTION_ACCESS_VIOLATION "?

New Contributor

Re: Firefox crashes often, report example inside

That was it, it was the reason given in the report.

Sometimes it says READ after violation, other times WRITE. I know nothing about coding of course, but those two love to pop up.

New Contributor

Re: Firefox crashes often, report example inside

Oh, and one final report I guess.

https://crash-stats.mozilla.com/report/index/4f8e7b4f-c10c-4dda-8525-2cd152130810

Not sure if its any use to you, but this time it was in safe mode.

Grand Master Contributor

Re: Firefox crashes often, report example inside

Your crash seems to be caused by a Internet Explorer update.

Site Moderator

Re: Firefox crashes often, report example inside

You could try to modify the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy".

See "Firefox connection settings":

New Contributor

Re: Firefox crashes often, report example inside

The crash being caused by an IE update makes sense when I think about it, the problems did start just after a large update.