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Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

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Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

I have used Firefox from the day i bought this computer. x64 windows 7 never had a problem. Now it will not open. When I click on the icon all i get is the crash report screen. tried to open in safe mode, it does the same. ran the troubleshooter and it switched to xp service pack 1 compatibility. Not very computer savvy.

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Site Moderator

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

The involved file is wmjqnchd.dll as you can see in the modules list of the crash report.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate the file.
You can also try to scan the Windows registry for that file (Ctrl+F).

11 REPLIES
Site Moderator

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

You have malware on your PC. Please read Troubleshoot Firefox issues caused by malware

New Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Ok I have run all the malware detection programs listed and followed all directions. Nothing was found.

New Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

And Firefox still wont run.

Site Moderator

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Ran all the spyware programs, Superantispyware found over 130 threats. All were removed. Nothing else found. Mozilla still wont work. I miss Mozilla! Any other suggestions?

Legendary Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Did you try also the TDSSKiller ? (the link is in cor-el's reply) , try it if you didn't already.

thank you

New Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Yes I ran that also. It didn't find anything,

Site Moderator

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

The involved file is wmjqnchd.dll as you can see in the modules list of the crash report.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate the file.
You can also try to scan the Windows registry for that file (Ctrl+F).

New Contributor

Re: Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

cor-el your awesome!!! Thank You that fixed it and I'm back on FireFox! I know exactly where I picked that up and will not be going back there.

Thank You!!!!!