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Firefox crashes - and the crash still happens in Safe Mode

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New User
4 REPLIES
Site Moderator

Re: Firefox crashes - and the crash still happens in Safe Mode

Do you have bit defender installed? and if you disable it, does the problem go away?

Site Moderator

Re: Firefox crashes - and the crash still happens in Safe Mode

All of the crash reports have the same signature, for example:

https://crash-stats.mozilla.com/report/index/bp-17a8195e-d866-4a9b-b3de-7029a2120803 Firefox 14.0.1 Crash Report [@ StrChrIA ] 

.... which links to the related bug 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)

BitDefender security software can cause crashes, particularly in Firefox 14 (Firefox 15, in Beta at time of writing, reportedly crashes much less frequently). A recent BitDefender automatic update should have fixed the problem so, if you use this software, make sure that the relevant BdProvider.dll file is version 16.18.0.1406 (or above).

Ref: http://kb.mozillazine.org/Firefox_crashes#BitDefender

New User

Re: Firefox crashes - and the crash still happens in Safe Mode

my firefox crashes daily at the same time 2 pm. https://crash-stats.mozilla.com/report/index/bp-64adc9e2-53b8-47d5-8989-c59ed2121219 Here is a report

Site Moderator

Re: Firefox crashes - and the crash still happens in Safe Mode

Please start a new thread, this one is several months old and unrelated to your crash.