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Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

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New Contributor

Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

For some reason, today, every time I go on Facebook, Firefox crashed and I'm unable to do anything. I get a multicoloured loading wheel (I'm running OSX Lion) and must force-quit. Any ideas?

16 REPLIES
Site Moderator

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

Same thing happened to me; just started today.

52FB7BDA-C9B0-4B31-AE25-3631CEB7E6EE
4DF81249-F0A4-4D0D-ADB3-AF942C4E1CDE
PMBE1D9C56-8AF8-4FBF-A206-4C00F5F15BFE
F94D46C8-DC3F-4795-B659-04C4395DA7E6
PM84F5BB57-34D6-4244-B941-D6CF6EB75F511

Added line breaks.

New Contributor

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

619D2699-F6B7-472A-B6A9-801D967AD3C6
636E45FF-5D4A-4C19-ABBF-A3932AAF1BD4
CBA29EE3-062E-4DBD-9118-770CD56AEE6A
7D084A85-C576-4F12-8193-351B713F2170
22D545F6-E6FC-4332-9633-37C11F95C1AC

Please sort this out ASAP! Cheers.

edit added line breaks j99

Support Forum Moderator

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

jkroll,
You would probably be better to start your own thread by asking a new question use link /questions/new & post back here to confirm when you have done so.
Maybe also check the crash IDs that you posted, I am not sure they are all going to be valid ones.

Support Forum Moderator

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

yakuzakitty

No doubt Tyler will post back next working day.

I am unable to obtain reports for those CrashIDs at the moment. Can you check them again on your computer please, are they prefixed with bp- ? if not it means they did not get submitted and you should try clicking on them again.

If they are correct maybe it is just a delay with the database..

New Contributor

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

Here are the new crash report IDs:

  • bp-821d2f40-ffba-43a3-a384-09e4b2130111
  • bp-9238c030-65d7-4064-8720-3704a2130111
  • bp-96fb57f4-44a5-45c1-8f62-b81ad2130111
  • bp-0ca512d7-c4df-48c9-9dd7-ad00f2130111
  • bp-2e745f64-1b3b-4fe8-9727-76cbe2130111

It seems that none of the crash reports I've been sending have actually arrived at the database for some time...

New Contributor

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

There's an error in my third and fifth crash reports listed above. should be:

BE1D9C56-8AF8-4FBF-A206-4C00F5F15BFE

84F5BB57-34D6-4244-B941-D6CF6EB75F51

New Contributor

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

And all of these show up as not registered, probably still in the queue.

Support Forum Moderator

Re: Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

Yakuzakitty,

Sorry, Not something I know much about,so I will leave it to Tyler to give detailed advice.

Meanwhile I note you appear to have plugs and extensions active so I would suggest you try in Safe Mode and with all plugins disabled, and if it still crashes post a couple of the new crash IDs.

I would not suggest you try the Firefox Reset just yet as that does cause some information loss: that will remove open tabs, extensions and some preferences.


For forum cross referencing all five Crash Reports same signature e.g.