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Firefox continually crashing, no solution, help!

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New User

Firefox continually crashing, no solution, help!

Firefox crashes with 2 hours to sometimes 1 minute intervals - never the same, always random. I am always doing something different at the time. I have tried: Uninstalling/reinstalling firefox, checking for viruses and malware, clearing all kinds of cookies and files, troubleshooting MANY times and each time Firefox crashes, I send a report along with my email, but never get any replies. Please, PLEASE help. It even crashed while writing this report.

I use Windows 7.

15 REPLIES
Regular User

Re: Firefox continually crashing, no solution, help!

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problem? Please report back to us!

Thanks!

New User

Re: Firefox continually crashing, no solution, help!

No, but here are my last crash reports.

bp-d42cc2ca-9565-4e08-90f5-f03be2130718 18/07/2013 11:02 p.m.
bp-02ab674d-9ec8-4a43-91cd-671642130718 18/07/2013 10:53 p.m.
bp-67eef627-dd1c-4826-9caa-c849d2130718 18/07/2013 6:49 p.m.
bp-f59dfff7-1d95-4b7b-b81a-cd8dc2130718 18/07/2013 6:47 p.m.
bp-e4c6a959-6a8a-4396-8bad-36ee92130718 18/07/2013 6:46 p.m.
Regular User

Re: Firefox continually crashing, no solution, help!

Thank you. Is Firefox the only program that is crashing, or are the OS and other programs crashing as well?

New User

Re: Firefox continually crashing, no solution, help!

No, it is only Firefox. Internet Explorer and other programs work fine.

Regular User

Re: Firefox continually crashing, no solution, help!

I contacted the Firefox team, and they said that they have been getting a lot of similar crashes lately, usually caused by "overclocking." Could you please try turning it off or down.

Thanks!

New User

Re: Firefox continually crashing, no solution, help!

How do I do that?

New User

Re: Firefox continually crashing, no solution, help!

How do I turn off overclocking?

Site Moderator

Re: Firefox continually crashing, no solution, help!

You need to do that for the CPU (processor) in the BIOS setup when booting the computer.
The Graphics Display card usually comes with a program (accessible via the Control Panel) to make such changes.

New User

Re: Firefox continually crashing, no solution, help!

I still do not know how to turn it off, I am in no way an expert.

According to an assessment, my computer is "factory overclocked" and I should not change it at all.

Is there some other way to fix Firefox from crashing?