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Firefox continually crashing, both v18 and v19

New User

Firefox continually crashing, both v18 and v19

Yesterday Firefox (v18) kept crashing, tried rebooting my system, etc. and it would work ok for a while, then slow down over time and then crash. Updated to v19 which worked alright for a bit, then started crashing over and over again. It would crash, I'd restart Firefox, it would crash again, etc. It didn't matter what website I was on, it would crash on anything. Gmail, Yahoo news, Facebook, blogs, forums, everything. At one point I wasn't even using FF, the browser was open in the background while I was working on a Word document, and it crashed. I'm running Microsoft Security Essentials and just ran a scan which came up clean. Also ran Microsoft Safety Scanner which was also clean.

Here are the crash reports I got yesterday...

After updating to v19:

bp-e18a8de7-e5f9-4a4b-ab9a-2895e2130224   2/24/2013   2:00 AM
40ec9c25-147a-4aa6-b572-5436465b3678   2/24/2013   1:38 AM
bp-245aab3d-d4ff-4e3d-b004-ddbc42130224   2/24/2013   1:36 AM
bp-a583dfe6-f2a6-4d3d-b904-69c162130224   2/24/2013   1:32 AM
bp-64bdf570-c4a9-4d6a-aef8-4fba52130224   2/24/2013   1:32 AM
bp-fdb45b8e-f428-4ade-9067-7b5662130224   2/24/2013   1:30 AM
bp-889873a1-18cd-4f14-a1b8-4c8a12130224   2/24/2013   1:11 AM

While using v18:

bp-0631555f-34c6-48d2-a2d7-cf8742130223  2/23/2013   4:40 PM
bp-0d5b8680-1fec-4339-8944-362592130223   2/23/2013   1:05 PM
bp-998d772f-53fc-4993-b0a7-24ce22130223   2/23/2013   1:05 PM

So far it's been OK today but I just wanted to see if anyone could help me figure out what was up with it yesterday.

Tags (2)
Site Moderator

Re: Firefox continually crashing, both v18 and v19

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

See also:

New User

Re: Firefox continually crashing, both v18 and v19

Everything is OK in Safe Mode. Yesterday I disabled hardware acceleration and it helped speed up the browser but then today it was enabled again... I'm not sure why?