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Firefox continually crashing, both v18 and v19

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New User

Firefox continually crashing, both v18 and v19

Yesterday Firefox (v18) kept crashing, tried rebooting my system, etc. and it would work ok for a while, then slow down over time and then crash. Updated to v19 which worked alright for a bit, then started crashing over and over again. It would crash, I'd restart Firefox, it would crash again, etc. It didn't matter what website I was on, it would crash on anything. Gmail, Yahoo news, Facebook, blogs, forums, everything. At one point I wasn't even using FF, the browser was open in the background while I was working on a Word document, and it crashed. I'm running Microsoft Security Essentials and just ran a scan which came up clean. Also ran Microsoft Safety Scanner which was also clean.

Here are the crash reports I got yesterday...

After updating to v19:

bp-e18a8de7-e5f9-4a4b-ab9a-2895e2130224   2/24/2013   2:00 AM
40ec9c25-147a-4aa6-b572-5436465b3678   2/24/2013   1:38 AM
bp-245aab3d-d4ff-4e3d-b004-ddbc42130224   2/24/2013   1:36 AM
bp-a583dfe6-f2a6-4d3d-b904-69c162130224   2/24/2013   1:32 AM
bp-64bdf570-c4a9-4d6a-aef8-4fba52130224   2/24/2013   1:32 AM
bp-fdb45b8e-f428-4ade-9067-7b5662130224   2/24/2013   1:30 AM
bp-889873a1-18cd-4f14-a1b8-4c8a12130224   2/24/2013   1:11 AM

While using v18:

bp-0631555f-34c6-48d2-a2d7-cf8742130223  2/23/2013   4:40 PM
bp-0d5b8680-1fec-4339-8944-362592130223   2/23/2013   1:05 PM
bp-998d772f-53fc-4993-b0a7-24ce22130223   2/23/2013   1:05 PM

So far it's been OK today but I just wanted to see if anyone could help me figure out what was up with it yesterday.

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2 REPLIES
Site Moderator

Re: Firefox continually crashing, both v18 and v19

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

See also:

New User

Re: Firefox continually crashing, both v18 and v19

Everything is OK in Safe Mode. Yesterday I disabled hardware acceleration and it helped speed up the browser but then today it was enabled again... I'm not sure why?