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Firefox constantly crashes since 15.0.1 update

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New User

Firefox constantly crashes since 15.0.1 update

Firefox crashes CONSTANTLY. It is non-discriminatory as to when, where, what or why I'm doing anything. No one web page has done it. I have always submitted results and asked to be notified and have heard bupkiss... I would attache my last crash data, except you guys have 30 crash dumps already. I've tried disabling all addons (Ghostery, ABP and Flash) to no avail. I'm currently running unsynced from my other devices to see if that makes a difference.

I switched because I was tired of IEs pop up and crap, but now I think IE is a Godsend. If you guys can't get this fixed, I'll move on to Chrome!

The damn thing JUST crashed AGAIN trying to Copy and Paste the Help>Troubleshooting info... I'm done.

24 REPLIES
Site Moderator

Re: Firefox constantly crashes since 15.0.1 update

hello scottiemedic, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment until ati releases a new driver.

New User

Re: Firefox constantly crashes since 15.0.1 update

Absolutely NOT. I tried that and FF looks like crap!! I'm not going to wait for another company to fix YOUR web browser. There are other options. I find your canned response to be inadequate, rude and downright ignorant (and you can tell the guy who told you to give that response I said so).

I know you are not personally responsible for the problem, or the reply you have to put, but in an era where IE, Chrome and FF are all competing for top dog (or fox), to tell your users to cripple their machine while waiting for AMD to fix the problem is redonk-ulous. If that's the stance Mozilla wishes to take, Chrome is the browser I'll use...

New User

Re: Firefox constantly crashes since 15.0.1 update

Is this the answer?

2012-09-18-15-50-28-911af7.png
Site Moderator

Re: Firefox constantly crashes since 15.0.1 update

i'm fully personally responsible for all the replies i'm giving since i'm a volunteering contributor and not connected to mozilla. i honestly don't understand why you consider my response inadequate, rude and downright ignorant - but also have no desire arguing with you. furthermore you can rest assured that i don't care which browser you're using. however if you don't want to troubleshoot the issue, then there's no point posting at a support forum?!

i've looked on all your submitted crash reports and the ati driver version catched my eye, since i've seen quite a few similar crashes in the last few days. modern browsers the graphics hardware in your pc to render elements of webpages to make them load faster & therefore also depend on the drivers that are releaseds by those third-partys. in case there is a bug in ati's drivers that causes a crash, mozilla's only options are to wait for an update of that driver and blocklist the driver in the meantime (a process which is already being considered for your configuration).

New User

Re: Firefox constantly crashes since 15.0.1 update

I was fully expecting a response from Mozilla, as I'm posting to their support site, not a contributing volunteer. This isn't Tom's Hardware or some other random forum...

Maybe Mozilla needs to move faster to either find a workaround for the driver issue, blocklist it or whatever and quit 'considering' it.

New User

Re: Firefox constantly crashes since 15.0.1 update

Okay, since I'm NOT a gamer, I will give it a try - disabling hardware acceleration. Tired of the crashes, frozen screens and BSODS. If it doesn't work, I'll go Scottie's route - and give Chrome a try.

P.S. Thank you to all volunteers who try to help us out here. I thought this was Mozilla Support Team too.

Site Moderator

Re: Firefox constantly crashes since 15.0.1 update

hey Melowout, could you post a bunch of your latest crash report IDs as a reply to this question? - they would provide some insight on what's going wrong in your individual case (might also be an entirely different issue)... for instructions on how to retrieve them, please refer to https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fi...

thanks!

New User

Re: Firefox constantly crashes since 15.0.1 update

madperson, I owe an apology to you for my tone of the replies. I truly thought that you were posting on Mozilla's behalf (ie you have a cubical, get a paycheck type of thing). I'm not at all shabby at computers and know as a general consensus, most people don't have my level of expertise and wouldn't give a rat's ass or even know/tell the difference with HW ACC on or off...

I did disable HW acc. and the problem has ceased, but I still find that to be an inappropriate workaround by disabling pretty crossfired 5770s for a web browser to work. Not only that, the speed advantage FF had over IE is null now due to the lack of HW ACC while drawing web pages, and particularly one's saturated with images.

I'll try FF some other time, after their paid support team pulls their heads out and fixes it. Apparently they don't know how to test updates for more than a day before releasing to the general public.

Back to IE for me, I tried Chrome, and although fast, the interface makes me want to cut my heart out with a spoon...

Again, my apologies. After melow gets resolve to this, please feel free to close this thread if you have moderator capabilities, otherwise that can be directed at whatever mod sees this first.

New User

Re: Firefox constantly crashes since 15.0.1 update

@Madperson - - thank you for the followup - here is my recent crash update:


bp-7d98b11d-05b3-4086-a834-4d94121209199/19/20129:39 AMbp-121a8309-fe00-4eac-8390-596b621209199/18/201210:22 PMbp-d9737947-04dd-45ac-8452-99d4621209199/18/201210:11 PMbp-242c0175-3697-4b79-be1b-97abc21209189/17/201210:35 PMbp-8ca8685d-5aa3-4e43-b30f-a680621209179/16/201211:20 PMbp-1a1fe738-220b-4423-9c09-30da221209149/14/20122:37 PMbp-da15fc74-673a-423f-92db-6514f21209149/14/20121:55 PMbp-e5b5a7fe-827c-4071-bbf6-33b4121209129/12/201211:25 AMbp-edc9ef03-fd3b-427f-9522-ac87221209129/12/201211:25 AM