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Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

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Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

My issue began yesterday and I can't seem to correct the problem. Every time I open firefox i'm met with the annoying restore message, (it's not usually annoying but because it happens every time I start firefox it's really starting to bother me) even if I close all my tabs before hand, close firefox and then quit the program entirely. I can understand this happening if say, I force quit when I had tabs open, but I'm not. And that too, was never an issue before.

I'm using Firefox 20.0 on my Mac, running 10.7.5 (Lion).

I've tried uninstalling/reinstalling firefox. I also deleted the sessionstore.bak and .js files. This fix worked initially, the first time I opened firefox, but hasn't worked subsequently.

Moreover, I'd rather not completely turn off the restore, if possible, because I may actually need to recover my data at some point.

I have three extensions on my browser: greasemonkey, tumblr savior and Adblock plus. I've had ABP on my browser since I bought my computer 2 years ago. Tumblr savior and greasemonkey I downloaded last night after this issue was already occuring.

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Site Moderator

Re: Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

A possible cause can be that you are first closing all Firefox windows and then close the Firefox application.

Some have reported that closing Firefox (Firefox > Quit) while the browser window is still open works for them.

4 REPLIES
Site Moderator

Re: Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

Does it have any effect if you disable plugins as a test?

Did you try to quit the Firefox application with the tabs still open?


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Site Moderator

Re: Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

hello, this should be addressed in a later version of firefox. as a workaround in the meanwhile you could try this: enter about:config into the firefox location bar (confirm the info message in case it shows up) & search for the preference named browser.sessionstore.resume_from_crash. double-click it and change its value to false.

Site Moderator

Re: Firefox consistently loads with "This is embarassing" message, but isn't crashing beforehand? How do i fix

A possible cause can be that you are first closing all Firefox windows and then close the Firefox application.

Some have reported that closing Firefox (Firefox > Quit) while the browser window is still open works for them.