cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Highlighted
New User

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Tags (2)
9 REPLIES
Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

This is caused by a file on your computer called datamngr.dll, can you search and find that file?

Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

it might be malware related, please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner.

Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

New User

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

I found 2 files with that name, what should I do whit this files? and also I found DataMngrHlpFF8.dll Thanks Let me know

New User

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

I found 2 files with that name, what should I do whit this files? and also I found DataMngrHlpFF8.dll Thanks Let me know

Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

this is malware - delete those files and do a full scan of your system with the tools already recommended above.

Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

I am guessing the file was part of some utility you used possibly for file sharing. We know that the

  1. datamngr.dll is crashing Firefox,
  2. and I presume DataMngrHlpFF8.dllis related.

Unless you have any reason to suspect the second file is useful you could probably delete it. At the very least quarantine it somewhere safe, and maybe rename it to end .old intead of .dll

Site Moderator

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

New User

Re: Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Thanks so much! I founded like 8 files related to DataMngrHlp, apparently they where part or in imesh software Smiley Sad), I scanned my pc with windows malware romover and malwarebytes before place the post and none of these detected DataMngrHlp. Thanks.