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Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

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New Contributor

Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech.

I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

4 REPLIES
Expert Contributor

Re: Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

See https://bugzilla.mozilla.org/show_bug.cgi?id=715396 - they are working on the issue

New Contributor

Re: Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

New Contributor

Re: Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

Thanks! This worked on my Mac as well. Much appreciated.

New Contributor

Re: Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

Our choice of words is interesting. Is this a solution or is this really a work around until the problem is truly solved?