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Firefox 29 is full of problems.

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New User

Firefox 29 is full of problems.

- Session restore brings up tabs that I had closed before closing Firefox. Sometimes it even selects a tab that I didn't have selected when I closed it.

- Leaking memory like nobody's business. It went from 500 MB to 1.5 GB overnight (i.e. while it was "idling" minimized on the desktop).

- The config.trim_on_minimize setting is missing. Why is this?

- When the memory usage gets above ~1 GB (FYI, this is a guess), I start seeing problems with Firefox displaying web-page graphics and even, in one instance, shutting down text input on a web page (this was within Facebook).

- Randomly crashes for no apparent reason. FYI, this happened after I updated to Firefox 28 as well.

None of these problems ever happened before I upgraded to Firefox 28 and 29. I'm very close to abandoning Firefox altogether if these problems are not resolved promptly and permanently. In other words, I've nearly had enough of this. Whatever happened to "If it ain't broke, don't fix it"?

80 REPLIES
Site Moderator

Re: Firefox 29 is full of problems.

- Leaking memory like nobody's business. It went from 500 MB to 1.5 GB overnight (i.e. while it was "idling" minimized on the desktop).

Please see: https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

- When the memory usage gets above ~1 GB (FYI, this is a guess), I start seeing problems with Firefox displaying web-page graphics and even, in one instance, shutting down text input on a web page (this was within Facebook). 

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

- Randomly crashes for no apparent reason. FYI, this happened after I updated to Firefox 28 as well. 

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
New User

Re: Firefox 29 is full of problems.

Regarding Adobe Flash Player, I never had to change the hardware-acceleration settings before. Why should I have to now? What's changed with Firefox?

I don't consider the link you gave about memory usage to be helpful. Again, what has changed with Firefox since version 28/29? My browsing experience has gotten worse, not better.

Here are my last 5 crash report IDs:

bp-097b4458-9e78-4e97-a9c7-2244e2140503 bp-eb664b37-4769-4c79-97e6-0999d2140502 bp-c59ca660-a87c-4c29-acee-871362140501 bp-2e6c4e68-1fb3-4a1a-bda9-464f62140429 bp-1aaaa437-f79c-405c-93b4-2b6f42140215

New User

Re: Firefox 29 is full of problems.

Firefox just crashed on me again: bp-0c3a566d-3b05-4fdf-aaa8-a8b5c2140506

Site Moderator

Re: Firefox 29 is full of problems.


I don't consider the link you gave about memory usage to be helpful. Again, what has changed with Firefox since version 28/29? My browsing experience has gotten worse, not better. '

I find that link extremely useful in your case. If Firefox is using too much RAM that should fix it. Here's another one for that above case

That crash report above is associated with graphics which is the reason I suggested you turn off hardware acceleration. I actually gave you the wrong advice to try as the above is for Flash and not Firefox.

Perform these steps for firefox 29.0 version and above:

  • Click the menu button New Fx Menu and select {button Options} for Windows or {button Preferences} on Mac or Linux. For firefox 28.0 and previous versions click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Site Moderator

Re: Firefox 29 is full of problems.

Also, two of your crash reports has a @NS_ABORT_OOM and a @moz_alloc signature which means that your system ran out of memory. You can try to increase the size of the page file in Windows to see if that helps any.

New User

Re: Firefox 29 is full of problems.

With all due respect, either you don't understand what I've been saying, or you're deliberately ignoring it. Before I upgraded to version 28, Firefox didn't crash due to memory issues. It would use over 1.5 GB on my system (as shown by Process Explorer) with no problems. So I ask you again, what has changed with Firefox?

Same thing with your advice to disable hardware acceleration for Firefox graphics. I didn't have to do this before. Is hardware acceleration a new feature in Firefox 28/29? Or what? Again... what has changed with Firefox?

Same thing with your advice to increase the size of the page file in Windows. I didn't have to do this before, when Firefox was taking up even more memory while running on my system. So for the third time (in this post)... What. Has. Changed. With. Firefox?

Site Moderator

Re: Firefox 29 is full of problems.

With all due respect, either you don't understand what I've been saying, or you're deliberately ignoring it. Before I upgraded to version 28, Firefox didn't crash due to memory issues. It would use over 1.5 GB on my system (as shown by Process Explorer) with no problems. So I ask you again, what has changed with Firefox?

I understand what you're saying, I'm not stupid. Every system is different in how it handles the newest version. My computer jacks up Firefox's RAM usage to 3.5 GB all the time and I have 8GB and I disabled hardware acceleration. Didn;t have to in 28. Works fine in 32.0a2. That said, it's a system-by-system case. What's happening for you may not be happening for others. I'm sorry if I don't have a better explanation than that.

Same thing with your advice to disable hardware acceleration for Firefox graphics. I didn't have to do this before. Is hardware acceleration a new feature in Firefox 28/29? Or what? Again... what has changed with Firefox?

Read above...

Same thing with your advice to increase the size of the page file in Windows. I didn't have to do this before, when Firefox was taking up even more memory while running on my system. So for the third time (in this post)... What. Has. Changed. With. Firefox?

I saw your crash reports. If you want to break it down for you, I will

1. First linked crash report (https://crash-stats.mozilla.com/report/index/097b4458-9e78-4e97-a9c7-2244e2140503)

  • Your system ran out of memory. Notice the OOM (out-of-memory) Your System Use Percentage was at 74. Pretty normal for a OOM crash

2. Second linked crash report (https://crash-stats.mozilla.com/report/index/eb664b37-4769-4c79-97e6-0999d2140502)

  • The crash signature @gfxContext::PushGroupAndCopyBackground(gfxContentType tells me that this is an issue with graphics. Disabling HA and updating your graphics card fix this. (case-by-case)

3. Third linked crash report (https://crash-stats.mozilla.com/report/index/c59ca660-a87c-4c29-acee-871362140501)

  • Crash signature is moz_alloc which means Firefox had trouble allocating memory. That's why I suggested increasing the page file

4. Fourth linked crash report (https://crash-stats.mozilla.com/report/index/2e6c4e68-1fb3-4a1a-bda9-464f62140429)

  • The crash signature @gfxContext::PushGroupAndCopyBackground(gfxContentType tells me that this is an issue with graphics. Disabling HA and updating your graphics card fix this. (case-by-case)

5. Fifth linked crash report (https://crash-stats.mozilla.com/report/index/bp-1aaaa437-f79c-405c-93b4-2b6f42140215)

  • Crash signature is moz_alloc which means Firefox had trouble allocating memory. That's why I suggested increasing the page file

6. Sixth linked crash report (https://crash-stats.mozilla.com/report/index/0c3a566d-3b05-4fdf-aaa8-a8b5c2140506)

  • The crash signature @gfxContext::PushGroupAndCopyBackground(gfxContentType tells me that this is an issue with graphics. Disabling HA and updating your graphics card fix this. (case-by-case)
New User

Re: Firefox 29 is full of problems.

If you can't explain to me what has changed with Firefox in version 28 and/or 29, then please get me someone who can.

Site Moderator

Re: Firefox 29 is full of problems.

If you can't explain to me what has changed with Firefox in version 28 and/or 29, then please get me someone who can.

Alright then. I've tagged this thread as escalate. I'll drop myself from this thread since my suggestions prove to be ignored.


Note: You should really try to do the steps I've suggested since I spent about 5 minutes to actually spell out what the crashes mean and since they would normally fix crashes like this but instead you choose to argue with me over the changes which can be found from a Google search by doing it yourself