cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 24.0 keeps crashing

SOLVED
Highlighted
New Contributor

Firefox 24.0 keeps crashing

After Firefox auto updated to version 24.0, it has been consistently crashing. I tried unchecking "Use hardware acceleration when available" and making javascript.options.baselinejit.content, javascript.options.baselinejit.chrome, and javascript.options.ion.content false but that did not solve my problem. I don't want to have to switch to a different browser but I can't get anything done with how often Firefox is crashing.

bp-886eb5d0-cf86-412b-a1f6-747282130919 bp-0e9e5bd4-1f9b-4e61-88d0-c94002130919 bp-e4a92dc8-5bc0-479e-9b96-9ee072130919 bp-0f1b04ae-b6b1-4058-9558-a7ef32130918 bp-1c984e4c-6556-4294-9a0f-fa53f2130918

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox 24.0 keeps crashing

Deserin, Apologies, this is your own thread!

You have already tried turning off JS compilers and hardware acceleration, but are crash free in Firefox's safe mode. It is probably some extension or toolbar,and in fact we know from other threads that Norton related software has been causing Firefox 24 crashes and you have Norton software per your system information aside.

Sorry I missed that. It will almost certainly be he cause of your crashes. Note the core Norton AV software will continue to function and protect your system. Disable the other Norton Software. Note also that Norton usually synchronises update with Firefox Releases and so it is usually expected that the software only needs updating.

At present there is a known problem see

19 REPLIES
All Star Contributor

Re: Firefox 24.0 keeps crashing

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

New Contributor

Re: Firefox 24.0 keeps crashing

I tried running Firefox in Safe Mode last night and didn't have any crashes. I will try to run it in Safe Mode for a longer time soon and see if anything happens. I will post with an update once I have done that.

Site Moderator

Re: Firefox 24.0 keeps crashing

please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner.

in case you have trusteer rapport installed on your pc, please update it to the latest version available since it is also known to cause the exact same type of crashes as you're experiencing.

New Contributor

Re: Firefox 24.0 keeps crashing

I also installed firefox 24.0 on windows 8 . While I was looking for solutions on how to speed up firefox, I unchecked the "Use hardware acceleration when available" option. When restarted and logged in linkedin and facebook, the system hangs. Now I am restarting the system windows 8 and its taking a century to reboot , although windows 8 is updated and there is no plugin in firefox , every plugin/addon is disabled. Firefox 24.0 crashes especially when I log into Linkedin and facebook.

Site Moderator

Re: Firefox 24.0 keeps crashing

hello fahad19, your problem is sounding quite different from that of the topic owner - please open a new question for your issue and include the troubleshooting information and the latest few crash ids - this will make troubleshooting your issue & hopefully finding a solution much easier!
thank you

New Contributor

Re: Firefox 24.0 keeps crashing

ok I'll open a new thread. Just for the record, I restarted firefox in safe mode with all plugins disabled and checked back the "Use hardware acceleration" , and when i opened the linked in and facebook login pages, the same thing happened. Now restarting windows 8 again . This is very painful .

All Star Contributor

Re: Firefox 24.0 keeps crashing

If no crashes are occurring in Firefox's Safe Mode, than the issue is caused by an add-on, plugin, theme or Firefox setting.

You can try trail-and-error for troubleshooting add-ons. Just disable one extension and restart Firefox. If that one doesn't fix the issue, enable it and try another add-on.

Please make sure that all of your plugins are up-to-date. This can be done by using the Mozilla Plugin Check.

Please report back soon.

Site Moderator

Re: Firefox 24.0 keeps crashing

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
New Contributor

Re: Firefox 24.0 keeps crashing

Hi , I think i am having a problem with windows 8, the same thing happened with IE and chrome . I have tried the safe mode option as well, still the same things happen. all plugins are disabled and when Linkedin or Facebook login page appears it just hangs the entire system.

I tried updating windows 8 but now its reverting the changes. If it reverts the changes i'll give a try to nightly and check but this is going really painful with windows 8. If this keeps happening, i'll just install windows 7 again.