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Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

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New User

Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

bp-8c93ae06-3f70-4fa5-a76b-70dc62130220 bp-147cdac7-7272-4f1d-a073-cba8d2130220 bp-8aaf54bc-e3bf-492b-845a-004e32130220 bp-903434c5-a631-42d4-a0c2-ed2142130219 bp-753f5f61-db8b-46e9-a13d-c1eb12130219

6 REPLIES
Site Moderator

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

hello, those crash ids are still coming from your prior firefox version 18.0.2. are those crashes occurring on a managed corporate environment (since the crash log shows many strange dll files present on the system that might have an influence in the instability - like ChatLogger.dll )?

another thing you could try is to use firefox in safemode for testing purposes and see if the crashes are occurring there too: Troubleshoot Firefox issues using Safe Mode

New User

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

Hi,

Yes I am using this in a Corporate environment. I started a new job on Monday and staff are using IE... I am a long time user of FF and wanted to stick with it. Since installing on Monday there have been constant issues. It has crashed twice while writing this reply.

Site Moderator

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

i still think some of the corporate monitoring software that is deployed on the pc might play a role in it...

can you try it with the esr release? https://www.mozilla.org/firefox/organizations/all.html

New User

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

thanks! I'll try it out over the next little while and report back.

New User

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

A couple of hours in and no crash yet! Hopefully this means we're sorted. Thank you!

New User

Re: Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

bp-f99c92c0-0c16-4dfe-9dce-9c3e42130220


I dont believe it! It crashed just after I hit "Post Reply"